Sky Q
3

Discussion topic: Broken button on Sky multiroom box

Reply
Answered - Go to Answer
damon987
What's this?
This message was authored by damon987 This message was authored by: damon987

Broken button on Sky multiroom box

‎14 Jan 2024 09:27 AM

The sensor button has broken or been pushed in and now is floating around in the multiroom device. 

is there any way of taking it apart or do I need to send it back to get a replacement? @Sky 

Report post
Post 1 of 4
433 Views
Reply
0 Likes
View answer in the context of this discussion

Best Answers
Daniel0210
What's this?
Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Broken button on Sky multiroom box

‎14 Jan 2024 11:11 AM

Posted by a Superuser, not a Sky employee. Find out more

@damon987 

Sky will probably arrange a doorstep box swap whereby DPD deliver a replacement and take the faulty/broken mini box away with them. You'll have to have the box unconnected and ready on the day. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

View this Answer within the discussion

Report post
Post 3 of 4
415 Views
Reply

Did this answer not help you?

Reply

All Replies

Mark39
What's this?
Superuser
This message was authored by Mark39 This message was authored by: Mark39

Re: Broken button on Sky multiroom box

‎14 Jan 2024 10:36 AM

Posted by a Superuser, not a Sky employee. Find out more

You'll need to contact Sky for a replacement box.

Report post
Post 2 of 4
422 Views
Reply
Daniel0210
What's this?
Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Broken button on Sky multiroom box

‎14 Jan 2024 11:11 AM

Posted by a Superuser, not a Sky employee. Find out more

@damon987 

Sky will probably arrange a doorstep box swap whereby DPD deliver a replacement and take the faulty/broken mini box away with them. You'll have to have the box unconnected and ready on the day. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 3 of 4
416 Views
Reply

Did this answer not help you?

damon987
What's this?
Topic Author
This message was authored by damon987 This message was authored by: damon987

Re: Broken button on Sky multiroom box

‎14 Jan 2024 07:55 PM

Thank you both. Will contact Sky. 

Report post
Post 4 of 4
388 Views
Reply
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion