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Discussion topic: Broken button on Sky multiroom box

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damon987
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Broken button on Sky multiroom box

‎14 Jan 2024 09:27 AM

The sensor button has broken or been pushed in and now is floating around in the multiroom device. 

is there any way of taking it apart or do I need to send it back to get a replacement? @Sky 

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Daniel0210
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Re: Broken button on Sky multiroom box

‎14 Jan 2024 11:11 AM

Posted by a Superuser, not a Sky employee. Find out more

@damon987 

Sky will probably arrange a doorstep box swap whereby DPD deliver a replacement and take the faulty/broken mini box away with them. You'll have to have the box unconnected and ready on the day. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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Mark39
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Re: Broken button on Sky multiroom box

‎14 Jan 2024 10:36 AM

Posted by a Superuser, not a Sky employee. Find out more

You'll need to contact Sky for a replacement box.

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Daniel0210
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Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Broken button on Sky multiroom box

‎14 Jan 2024 11:11 AM

Posted by a Superuser, not a Sky employee. Find out more

@damon987 

Sky will probably arrange a doorstep box swap whereby DPD deliver a replacement and take the faulty/broken mini box away with them. You'll have to have the box unconnected and ready on the day. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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damon987
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Re: Broken button on Sky multiroom box

‎14 Jan 2024 07:55 PM

Thank you both. Will contact Sky. 

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