Discussion topic: Broken button on Sky multiroom box

This message was authored by: damon987 · ‎14 Jan 2024

The sensor button has broken or been pushed in and now is floating around in the multiroom device.

is there any way of taking it apart or do I need to send it back to get a replacement? @Sky

This message was authored by: Daniel0210 · ‎14 Jan 2024

Sky will probably arrange a doorstep box swap whereby DPD deliver a replacement and take the faulty/broken mini box away with them. You'll have to have the box unconnected and ready on the day.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by: Mark39 · ‎14 Jan 2024

You'll need to contact Sky for a replacement box.

This message was authored by: Daniel0210 · ‎14 Jan 2024

@damon987

Sky will probably arrange a doorstep box swap whereby DPD deliver a replacement and take the faulty/broken mini box away with them. You'll have to have the box unconnected and ready on the day.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: damon987 · ‎14 Jan 2024

Thank you both. Will contact Sky.

Discussion topic: Broken button on Sky multiroom box

Broken button on Sky multiroom box

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