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Discussion topic: Broken button on Sky multiroom box

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This message was authored by damon987 This message was authored by: damon987

Broken button on Sky multiroom box

The sensor button has broken or been pushed in and now is floating around in the multiroom device. 

is there any way of taking it apart or do I need to send it back to get a replacement? @Sky 


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Broken button on Sky multiroom box

Posted by a Superuser, not a Sky employee. Find out more

@damon987 

Sky will probably arrange a doorstep box swap whereby DPD deliver a replacement and take the faulty/broken mini box away with them. You'll have to have the box unconnected and ready on the day. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Mark39 This message was authored by: Mark39

Re: Broken button on Sky multiroom box

Posted by a Superuser, not a Sky employee. Find out more

You'll need to contact Sky for a replacement box.

This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Broken button on Sky multiroom box

Posted by a Superuser, not a Sky employee. Find out more

@damon987 

Sky will probably arrange a doorstep box swap whereby DPD deliver a replacement and take the faulty/broken mini box away with them. You'll have to have the box unconnected and ready on the day. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
damon987
Topic Author
This message was authored by damon987 This message was authored by: damon987

Re: Broken button on Sky multiroom box

Thank you both. Will contact Sky. 

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