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This discussion topic has been answered Discussion topic: Broken button on Sky multiroom box

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Avatar for damon987
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Message posted on ‎14 Jan 2024 09:27 AM

Broken button on Sky multiroom box

The sensor button has broken or been pushed in and now is floating around in the multiroom device. 

is there any way of taking it apart or do I need to send it back to get a replacement? @Sky 

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Avatar for Daniel0210
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Message posted on ‎14 Jan 2024 11:11 AM

Re: Broken button on Sky multiroom box

Posted by a Superuser, not a Sky employee. Find out more

@damon987 

Sky will probably arrange a doorstep box swap whereby DPD deliver a replacement and take the faulty/broken mini box away with them. You'll have to have the box unconnected and ready on the day. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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Avatar for Mark39
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Message posted on ‎14 Jan 2024 10:36 AM

Re: Broken button on Sky multiroom box

Posted by a Superuser, not a Sky employee. Find out more

You'll need to contact Sky for a replacement box.

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This message was authored by: Daniel0210 Answer

Message posted on ‎14 Jan 2024 11:11 AM

Re: Broken button on Sky multiroom box

Posted by a Superuser, not a Sky employee. Find out more

@damon987 

Sky will probably arrange a doorstep box swap whereby DPD deliver a replacement and take the faulty/broken mini box away with them. You'll have to have the box unconnected and ready on the day. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: damon987

Message posted on ‎14 Jan 2024 07:55 PM

Re: Broken button on Sky multiroom box

Thank you both. Will contact Sky. 

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