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Discussion topic: Blank screen for discovery plus sky q box

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This message was authored by Cookiemonster25 This message was authored by: Cookiemonster25

Blank screen for discovery plus sky q box

Blank screen for discovery plus for sky q Box


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This message was authored by Kirsty+S27 This message was authored by: Kirsty+S27 Answer

Re: Blank screen for discovery plus sky q box

Posted by a Sky employee

Hi all,

 

We've been informed this issue has been resolved, let me know if this issue continues and I will pass this on. 

 

Thanks 

Kirsty

Community Manager

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This message was authored by jimstoddart This message was authored by: jimstoddart

Re: Blank screen for discovery plus sky q box

I've got exactly the same, Ive tried switching off and updating software but the screen is just blank 

This message was authored by Vonney68 This message was authored by: Vonney68

Discovery app not loading on tv

I cannot access the discovery app but all other apps are working fine. 

This message was authored by Jmj This message was authored by: Jmj

Re: Discovery app not loading on tv

Same here, just get a blank screen after selecting the app. Everything else is fine

This message was authored by Kirsty+S27 This message was authored by: Kirsty+S27

Re: Discovery app not loading on tv

Posted by a Sky employee

Hi all,

 

Thank you for bringing this to my attention and can confirm this is being investigated. Once I have more information I will keep this thread updated. 

 

Thank you. 

Kirsty

Community Manager
This message was authored by Eyesandears This message was authored by: Eyesandears

Re: Blank screen for discovery plus sky q box

Same fault here. Other apps(eg Netflix) and others working fine. Tried Discovery+ on my tablet and works fine. Therefore think this proglem is down to Sky.

Cookiemonster25
Topic Author
This message was authored by Cookiemonster25 This message was authored by: Cookiemonster25

Re: Blank screen for discovery plus sky q box

I did  a software update and then it worked go into setting and system info. 

This message was authored by Laura123451 This message was authored by: Laura123451

Re: Blank screen for discovery plus sky q box

I am having the same issue!

This message was authored by jimstoddart This message was authored by: jimstoddart

Re: Blank screen for discovery plus sky q box

I have done a software update but still nothing and I refreshed the apps but nothing, all.my other apps are fine too

This message was authored by SkiJumper This message was authored by: SkiJumper

Re: Blank screen for discovery plus sky q box

This message was authored by Eyesandears This message was authored by: Eyesandears

Re: Blank screen for discovery plus sky q box

I checked and my q box software level is already at the current up to date level, so do not think that is my issue.

This message was authored by Kate-1402 This message was authored by: Kate-1402

Re: Discovery app not loading on tv

Discovery plus is a blank screen on my tv is ok on tablet 

This message was authored by Fran25275 This message was authored by: Fran25275

Re: Blank screen for discovery plus sky q box

I thought it was just my Q box playing up, hopefully they sort it soon I'm missing it 😆 

This message was authored by TonyHunt This message was authored by: TonyHunt

Re: Blank screen for discovery plus sky q box

Any news yet on why the Discovery+ app is not loading on Sky Q box?

This message was authored by Sinth This message was authored by: Sinth

Re: Blank screen for discovery plus sky q box

Hopefully before tomorrows stage of the Vuelta!

SKY Q 2TB v2 in SCR mode (WiFi to hub)
SKY Fibre Ultrafast 1
Panasonic 50dx750b
Sonos Playbar - WiFi to Q box
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