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This discussion topic has been answered Discussion topic: Blank screen for discovery plus sky q box

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Message posted on ‎30 Aug 2023 08:31 AM

Re: Blank screen for discovery plus sky q box

I've done all that for 3 days now, I kept it on the blank screen for 10mins it's finally on finally catching up on ghost adventures 

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Message posted on ‎30 Aug 2023 08:38 AM

Re: Blank screen for discovery plus sky q box

Have the same issue here so going to try the leavig it toload suggestion.   Its only Sky thats having the issue for me as i can get the App to load on a Firestick and my mobile.

Dead fish go with the flow
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Message posted on ‎30 Aug 2023 09:13 AM

Re: Blank screen for discovery plus sky q box

Hi,

 

 

Its The same for me on all boxes, I'm getting a black screen

 

 

Jo

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Message posted on ‎30 Aug 2023 09:44 AM - last edited: ‎30 Aug 2023 09:48 AM

Re: Blank screen for discovery plus sky q box

After a 2 minute wait, it's back.

 

No idea about closing and opening again yet.

 

EDIT same story when closing and opening again.

SKY Q 2TB v2 in SCR mode (WiFi to hub)
SKY Fibre Ultrafast 1
Panasonic 50dx750b
Sonos Playbar - WiFi to Q box
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Message posted on ‎30 Aug 2023 10:26 AM

Re: Blank screen for discovery plus sky q box

Hiya Sinth,

 

That did the trick,  I'ts come back on Thankyou

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Message posted on ‎30 Aug 2023 10:29 AM

Re: Blank screen for discovery plus sky q box

Waiting 5 mns or so for it to load seems to work but it still is very slow between pages.

Dead fish go with the flow
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This message was authored by: lettice

Message posted on ‎30 Aug 2023 10:38 AM

Re: Blank screen for discovery plus sky q box

Posted by a Superuser, not a Sky employee. Find out more

Doing the same for me on my V2 Sky Q box.
Waiting on the blank screen for a few minutes and the app eventually comes to life.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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Message posted on ‎30 Aug 2023 12:46 PM

Re: Blank screen for discovery plus sky q box

Posted by a Sky employee

Hi all,

 

We've been informed this issue has been resolved, let me know if this issue continues and I will pass this on. 

 

Thanks 

Kirsty

Community Manager
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This message was authored by: lettice

Message posted on ‎30 Aug 2023 12:51 PM

Re: Blank screen for discovery plus sky q box

Posted by a Superuser, not a Sky employee. Find out more

Yes, working fine now.

Launches quickly.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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Message posted on ‎30 Aug 2023 12:52 PM

Re: Blank screen for discovery plus sky q box

Posted by a Sky employee

Perfect @lettice thank you for letting me know. 

Kirsty

Community Manager
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Message posted on ‎30 Aug 2023 01:29 PM

Re: Blank screen for discovery plus sky q box

Mine still blank

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Message posted on ‎18 Sep 2023 07:19 PM

Re: Blank screen for discovery plus sky q box

Not resolved it won't load. Very poor.

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Message posted on ‎18 Sep 2023 07:36 PM

Re: Blank screen for discovery plus sky q box

Mine just comes up with the discover logo page - is this a known issue?

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Message posted on ‎18 Sep 2023 08:13 PM

Re: Blank screen for discovery plus sky q box

😪Not loading AGAIN just have the discovery+ logo on the screen 

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Message posted on ‎18 Sep 2023 08:16 PM

Re: Blank screen for discovery plus sky q box

Same for us, just hanging on the Disc.+ splash page, not loading into main app. Have tried software update, power cycling the box. 

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