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Discussion topic: Activate hayu not working

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This message was authored by Tanja1 This message was authored by: Tanja1

Activate hayu not working

To activate hayu after subscribed for trial is not working. It  it says not working at the moment on the sky website 


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Tanja1
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This message was authored by Tanja1 This message was authored by: Tanja1 Answer

Re: Activate hayu not working

@Anniemac1980 @Nandroidia

It took me a while to figure out how to activate hayu. 

Click on sign in with hayu not sky

You need an hayu account first

hayu.com/pair

On hayu site scroll down to supply chain

It doesn't say sky partner but you still can type in the number you see on your telly. 

Hayu should work after 

I hope you get what I mean 😁

 

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This message was authored by Anniemac1980 This message was authored by: Anniemac1980

Hayu issues

Is anyone else getting a fault when they try and activate Hayu through sky? I follow the QR code that Sky has on screen and then I get a messages saying 

 

IMG_1691.jpeg

 

Does anyone know what the issue is? I phoned sky on Tuesday and the problem is still occurring. So I am unable to create or link an account because it now thinks I've subscribed. Help, I need my fix of mindless American reality! 🀣🀣🀣

 

Tanja1
Topic Author
This message was authored by Tanja1 This message was authored by: Tanja1

Re: Hayu issues

 

IMG_20240413_182150.jpg

@Anniemac1980

I can't active hayu too. That's what it says on the sky website. 

 

 

This message was authored by Anniemac1980 This message was authored by: Anniemac1980

Re: Activate hayu not working

@Tanja1 sky sort of said it's not an issue even though the lady on the phone had the same issue. It's frustrating isn't it

This message was authored by Anniemac1980 This message was authored by: Anniemac1980

Re: Activate hayu not working

It's so frustrating 

Tanja1
Topic Author
This message was authored by Tanja1 This message was authored by: Tanja1

Re: Activate hayu not working

@Anniemac1980

Embarrassing for sky and annoying for us. No way I pay Β£4.99 after the 3 months. 

This message was authored by Anniemac1980 This message was authored by: Anniemac1980

Re: Activate hayu not working

I checked with Sky yesterday and apparently we'll only get charged if we managed to get an account set up, otherwise they can't charge us. I can't say I'm confident about that though! 

Tanja1
Topic Author
This message was authored by Tanja1 This message was authored by: Tanja1

Re: Activate hayu not working

@Anniemac1980

Good to know thanks 

Tanja1
Topic Author
This message was authored by Tanja1 This message was authored by: Tanja1

Re: Activate hayu not working

@Anniemac1980

Good morning 

Hayu is now working after speaking with sky this morning. I hope they can help you as well. 

Tanja1
Topic Author
This message was authored by Tanja1 This message was authored by: Tanja1

Re: Activate hayu not working

@Anniemac1980

You need to create a sky ID to link hayu to sky Q.

Sorry I'm  not a master in technical stuff😁

This message was authored by Anniemac1980 This message was authored by: Anniemac1980

Re: Activate hayu not working

Thank you. I'll try again. 

This message was authored by Nandroidia This message was authored by: Nandroidia

Re: Activate hayu not working

I'm getting the same message, Sky sent me a direct link but getting that message still even after signing into my Sky account.  Was told to just keep trying πŸ€·β€β™€οΈ

This message was authored by Anniemac1980 This message was authored by: Anniemac1980

Re: Activate hayu not working

That's the exact same response I got and it's still not working. I guess sky just aren't really that interested 

Tanja1
Topic Author
This message was authored by Tanja1 This message was authored by: Tanja1 Answer

Re: Activate hayu not working

@Anniemac1980 @Nandroidia

It took me a while to figure out how to activate hayu. 

Click on sign in with hayu not sky

You need an hayu account first

hayu.com/pair

On hayu site scroll down to supply chain

It doesn't say sky partner but you still can type in the number you see on your telly. 

Hayu should work after 

I hope you get what I mean 😁

 

This message was authored by Anniemac1980 This message was authored by: Anniemac1980

Re: Activate hayu not working

Thank you, that's worked. Does yours say somewhere that you are getting 3 months free cos mine just says free trial for 7 days

@Tanja1 @Nandroidia .

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