28 Sep 2024 10:55 AM
28 Sep 2024 10:58 AM
Posted by a Superuser, not a Sky employee. Find out more@Alisha12
The most up to date information on your particular order should always be at:
https://www.sky.com/help/articles/track-sky-order
When your order is ready you should get an email from Sky, and then another from the courier (usually DPD) which will have details of your 1 hour delivery time slot. We have no insight into the timescales.
28 Sep 2024 10:58 AM
Posted by a Superuser, not a Sky employee. Find out more@Alisha12
The most up to date information on your particular order should always be at:
https://www.sky.com/help/articles/track-sky-order
When your order is ready you should get an email from Sky, and then another from the courier (usually DPD) which will have details of your 1 hour delivery time slot. We have no insight into the timescales.
28 Sep 2024 11:02 AM
So I ordered a iPhone 14 , a SIM plan and an iPhone 14 case but I only have the date of which my phone case will be delivered. On the iPhone and the SIM it just says in progress - coming soon
28 Sep 2024 11:04 AM
Posted by a Superuser, not a Sky employee. Find out morePerhaps it's down to the credit checks taking longer as it's a weekend?
28 Sep 2024 11:06 AM
I passed the credit checks they said they were successful and the order got approved but I only have a delivery date for the phone case not the phone and SIM it says cca signed in progress - coming soon
28 Sep 2024 11:12 AM
@Alisha12 unfortunately might have to order it in. A lot of us have been waiting for the 16 Pro Max so it's likely they don't have any in their inventory but it shouldn't be long
28 Sep 2024 11:13 AM
I don't understand what you mean by ordering it in ? I've ordered an iPhone 14 not 16 I'm confused as it says cca signed and te delivery says in progress - coming soon
28 Sep 2024 11:14 AM
@Alisha12 @Normally if it says coming soon - it means they don't have any in stock.
The 16 is the same, they apparently don't have any stock of it.
28 Sep 2024 11:15 AM
Oh ok thankyou sorry I was confused so I've definitely got the phone then as it says cca signed
28 Sep 2024 11:17 AM
Posted by a Superuser, not a Sky employee. Find out moreIf they had no stock I would have expected your update to say 'on back order'. Apart from calling Sky and asking you'll just need to be patient. As customers like you we have no insight into stock levels.
28 Sep 2024 11:19 AM
Ok thankyou so what does cca signed check back soon mean?
28 Sep 2024 11:19 AM
@Alisha12 @yeah you should have the phone no problems, i just know that i ordered a 14 plus and it said coming soon because it was on back order
sorry for confusion with the 16!
28 Sep 2024 11:22 AM
Thankyou so what does cca signed check back soon mean as it says that and then I try to track my order and it says in progress - coming soon. I'm confused
28 Sep 2024 11:28 AM
@Alisha12 I think you should hear something by Monday at the latest. Seems like you've passed the checks they're just super annoying when it comes to deliveries
28 Sep 2024 11:39 AM
Ahh thankyou sorry I'm just useless at stuff like this but I ordered ,y phone case at the same time and on the phone case it says Monday that's why I'm confused
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