iPhone 14

[Alisha12]

Hi I ordered a iPhone 14 last night but checked this morning and when I go to the tracking section it says in progress - coming soon. Any help please

[Daniel0210 · Accepted solution]

@Alisha12 
The most up to date information on your particular order should always be at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (usually DPD) which will have details of your 1 hour delivery time slot. We have no insight into the timescales.

[Alisha12]

So I ordered a iPhone 14 , a SIM plan and an iPhone 14 case but I only have the date of which my phone case will be delivered. On the iPhone and the SIM it just says in progress - coming soon 

[Daniel0210]

@Alisha12 

Perhaps it's down to the credit checks taking longer as it's a weekend? 

[Alisha12]

I passed the credit checks they said they were successful and the order got approved but I only have a delivery date for the phone case not the phone and SIM it says cca signed in progress - coming soon

[champagneslay]

@Alisha12 unfortunately might have to order it in. A lot of us have been waiting for the 16 Pro Max so it's likely they don't have any in their inventory but it shouldn't be long 

[Alisha12]

I don't understand what you mean by ordering it in ? I've ordered an iPhone 14 not 16 I'm confused as it says cca signed and te delivery says in progress - coming soon

[champagneslay]

@Alisha12 @Normally if it says coming soon - it means they don't have any in stock.

The 16 is the same, they apparently don't have any stock of it. 

[Alisha12]

Oh ok thankyou sorry I was confused so I've definitely got the phone then as it says cca signed 

[Daniel0210]

@Alisha12 

If they had no stock I would have expected your update to say 'on back order'. Apart from calling Sky and asking you'll just need to be patient. As customers like you we have no insight into stock levels. 

[Alisha12]

Ok thankyou so what does cca signed check back soon mean?

[champagneslay]

@Alisha12 @yeah you should have the phone no problems, i just know that i ordered a 14 plus and it said coming soon because it was on back order 

sorry for confusion with the 16!

[Alisha12]

Thankyou so what does cca signed check back soon mean as it says that and then I try to track my order and it says in progress - coming soon. I'm confused 

[champagneslay]

@Alisha12 I think you should hear something by Monday at the latest. Seems like you've passed the checks they're just super annoying when it comes to deliveries 

[Alisha12]

Ahh thankyou sorry I'm just useless at stuff like this but I ordered ,y phone case at the same time and on the phone case it says Monday that's why I'm confused