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Discussion topic: Sky Mobile outage on 23rd April, still intermittent

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Mobile outage on 23rd April, still intermittent

Posted by a Superuser, not a Sky employee. Find out more

@ScottCombat wrote:
Could someone please help to fix this problem ASAP Please

@ScottCombat 

The relevant team(s) will already be working on this so you'll have to be patient a bit longer and hopefully there'll be an update tomorrow.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by misterbrown This message was authored by: misterbrown

Re: Sky Mobile outage on 23rd April, still intermittent

I can't receive calls. Have had text problems and kept getting cut off last night.

This message was authored by rainiesm This message was authored by: rainiesm

Re: Sky Mobile outage on 23rd April, still intermittent

Sorry I can't help with your issue. Just to say I have the same problem. It's driving me insane 

This message was authored by hevva1989 This message was authored by: hevva1989

Re: Sky Mobile outage on 23rd April, still intermittent

I can't get wifi calls I have tried to contact sky but can't get anyone as I have no phone signal at home. Hopefully this will be resolved soon because I like a lot of people rely on wifi calling.

This message was authored by Lupinza This message was authored by: Lupinza

Re: Sky Mobile outage on 23rd April, still intermittent

Hi we have experienced exactly the same on two Apple phones no Wi-Fi calls. Spoke at length to support in India and they went through trying to change loads of settings and were oblivious to the network having problems. I will give it 24 hours and then cancel both sim only contracts and switch to Asda who apparently use the Vodafone network and include Wi-Fi calling 

This message was authored by N+Dean This message was authored by: N+Dean

Re: Sky Mobile outage on 23rd April, still intermittent

We have three phones in contracts and all experiencing continuous intermittent problems making/ receiving calls. Straight calls, not WiFi calls.


I think we'll have to consider changing to a different network if not resolved soon. 

 

This message was authored by Sabrina1234 This message was authored by: Sabrina1234

Re: Sky Mobile outage on 23rd April, still intermittent

Hi is there any update on why my calls arnt coming through 

This message was authored by rainiesm This message was authored by: rainiesm

Re: Sky Mobile outage on 23rd April, still intermittent

Same here. Still not working 

This message was authored by Lupinza This message was authored by: Lupinza

Re: Sky Mobile outage on 23rd April, still intermittent

Occasionally receiving 1 bar but Wi-Fi calls haven't worked for 3 days 

This message was authored by Sabrina1234 This message was authored by: Sabrina1234

Re: Sky Mobile outage on 23rd April, still intermittent

When people try to ring me it says sorry this person isn't avaiable 

Clareridds
Topic Author
This message was authored by Clareridds This message was authored by: Clareridds

Re: Sky Mobile outage on 23rd April, still intermittent

Posted by a Sky employee

Hi all,

 

Support teams are investigating this issue still and we understand how frustrating it is. 

 

We're really sorry for the inconvenience caused and the support teams are attempting to resolve the issue as quickly as possible. 

 

Thank you

 

 

Clareridds

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

This message was authored by MaiM1 This message was authored by: MaiM1

Re: Sky Mobile outage on 23rd April, still intermittent

Hi,

 

As a sky customer for 2 years now, and a silver VIP member it is quite frustrating that sky did not contact any of their customers to let them know this is happening, instead sky leave their customers in the unknown. It is really frustrating paying for something that is not working. I too have had my phone reset while on the phone to sky. I called back after having my phone reset and the other advisor told me about the issue (the previous advisor did not even mention it). Sky you need to sort it ASAP! 

This message was authored by leebarker This message was authored by: leebarker

Re: Sky Mobile outage on 23rd April, still intermittent

Has this problem been fixed yet as i still cannot send SMS?

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Mobile outage on 23rd April, still intermittent

Posted by a Superuser, not a Sky employee. Find out more

@leebarker 

Two posts above yours is the latest update from Sky, have you seen it ?

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Mobile outage on 23rd April, still intermittent

Posted by a Superuser, not a Sky employee. Find out more

@leebarker 

Please see the update posted by @Clareridds 20 minutes ago. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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