Sky Mobile outage on 23rd April, still intermittent

[Clareridds]

Hello,

Around 5pm yesterday there was a Sky Mobile outage affecting voice, data and SMS services which are still intermittent today.

This is being fixed as a matter of urgency and I'll share updates here as they come in.

We're really sorry for the inconvenience and hope to have full service resumed asap. 

Thank you 

[Aaccnn]

Fingers crossed so far, I'm back to full service this morning 

[Womble92]

Glad it's not just me. Can't send messages, keep getting 'sky error message 0' every time I try 

[Lil8]

I have just been on the phone for an hour to sky who never mentioned anything and made me reset my network and that didnt work so ive been told i will receive a call back from the netwr team in the next 24/48 hours? Im so confused lol. I have no 4g at all 

[AJAMBERS]

Hi I didn't realise there were issues. My fathers emails were not working so I deleted his mail account and tried to create a new one, but keeps asking to set a password. Is this because of the outage happening?

thanks

[caesarome]

Whatever issue your are having with an email account shouldn't be connected to this issue unless you were on the data network and not a Wi-Fi one,

[AJAMBERS]

Thank you, wasn't working on wifi so tried on data. Could be his account. Thanks for your reply

[D56]

Is this why I have no signal still on my phone ?

will this be fixed by tmr ?

[JLM1991]

I have been experiencing issues as well. My texts messages don't appear to be sending proeprly. They say not sent, but the receiver receives the message about 4 times! Not the first time I have had issues with Sky mobile will be changing my provider once my contract is up.

[AlexGent]

Wifi calling's still not working for us either. It's been down since yesterday evening. No signal here so we can't get calls or messages.

[Riclo48]

Any update on the outage as I am still having difficulty getting a connection most of the time or if it does connect it cuts out 

[Clareridds]

Hi all,

The service is remaining stable for some, but not all unfortunately. I'm following an internal discussion with the right teams where updates are still coming in every hour. Once we know it's been fully fixed I'll let you all know of course.

Thank you

[SLB61]

I am still unable to send SMS messages or make call and receive calls. Please can someone contact me about this asap. 

[Krystalb1985]

My phone is relied on I need to be able to respond to family members as my mother has passed away so I'm not happy with this

[Daniel0210]

@SLB61 

I'm afraid no one will contact you. Please read the update in the post above yours.,