SOS in USA

[purplelady091]

From reading other comments, it appears they had this same problem back in July. You would think they would be able to fix in quickly, assuming they are aware of course. 

[purplelady091]

Woohoo it appears that have fixed it!!! I'm online...🤗

[JDeeIE]

Do you all have VoLTE switched on ? 

and data roaming (iPhone) 

2/3G are no longer available in USA and 4G is now Voice over Long Term Evolution 

LTE is 4.5G, speed upgrades/VoLTE/Wifi Calling (Voice over WiFi), and o2 UK has 2/3/4/LTE /5G still live but that won't work roaming in all countries due to the move to 4.5G/LTE as a minimum. 

[JDeeIE]

Good news @purplelady091 

[thakki]

Still not working and their online chat service has been next to useless, and cut me off

[Jay_Joshi]

Same here.

[Samraj · Accepted solution]

Hi, everyone 👋🏽

Thank you so much for bringing this to our attention.

I understand that this is frustrating and apologise for the inconvenience this has caused you all. I've escalated the problem to the relevant team here at Sky and will keep this topic informed with any updates.

For now, I'll be marking any posts I create with updates as Answered for better visibility of the most recent information.

[Jay_Joshi]

Hi Samraj,

Thank you for finally acknowledging our posts. What will Sky be doing to compensate us all?

This was supposed to be mine and my wife's holiday to Vegas, but the lack of service, this resulted in being a terror!

Please keep a note of this as I will try call the service team as soon as I'm back in the UK.

Regards

Jay.

[63johnw]

Hi @Jay_Joshi  I doubt you will get any compensation. Sky do warn that sometimes your mobile may not work when abroad. Worth asking on your return but don't be surprised if they say no. 

[Samraj]

Just to note for anyone who wants to know how to make a complaint, you can click here.

[PandJ2020]

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@Jay_Joshi wrote:

What will Sky be doing to compensate us all?

---

You'll have to complain on a case-by-case basis.  But, as noted, the contract says, "We have no liability if you are unable to access Sky Mobile services abroad".

[Samjflood]

When will this be fixed. I still have no service. It came back briefly, but now back in sos mode

[Daniel0210]

@Samjflood 

You won't get a timeframe I'm afraid in case it takes longer than expected. Sky are working on it but probably have to work in conjunction with US networks. 

[Tracey+J]

I'm in the USA and getting sis x my bank cards are blocked for unusual activity and I have to call but can't , I've tried sky support going around in it led and I'm day 4 with no service ! Help 

I now have limited £ and can't sort because I have no phone . WiFi calling won't allow me to call help numbers 

[Lou138]

I have had a nightmare, been here 2 days and most of the time the phone hasn't had service just sos!!! I've got 4 days here and kids at home who need to be able to contact me and they haven't!! This is terrible service by sky, I changed to sky as thought it would be good it's not!! Twice I've had to contact sky and go thru the whole process of trying to get the phone to work it's ridiculous!! If it doesn't work again tomorrow I'm going to have to buy a USA sim!! Major complaint going in when I return to uk