‘Number does not exist’

[PlyoMackem]

It's intermittent, some days it works, some it doesn't

[PlyoMackem]

Could be a factor if you're using wifi calling, sadly for me, that's turned off.

[Chloe-W22 · Accepted solution]

Hi all, and if you're new here welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related. 

Over the weekend support teams have been investigating and resolved the 'Number not recognised' when outbound calling issue. 

If you are still having this problem, please fill in this secure form which we will use to send examples to our support teams to investigate: https://forms.office.com/e/8pQtWn6NkZ

Thank you,

[Dan1802]

Thanks for your message @Chloe-W22 , however can I say how badly this has been dealt with by Sky. Your 150 team were absolutely shocking in dealing with this, making me feel like I was the problem.  4 days not being able to contact people with absolutely no official communication after countless calls and messages.  Again, thanks for your message here however I'll be making a formal complaint about this 

[PH1L1P]

Looks like this issue is systematic and has not been resolved.

I'm experiencing the same issue.

[PlyoMackem]

This just shows a Form does not exist error.

Regardless, the error is intermittent. Sometimes a number will work, sometimes it won't.

Sometimes frequent retries eventually works, sometimes they don't don't