Can not receive verification SMS after porting from Tesco Mobile

[Fayelouise2016]

Sorry, maybe I was not clear, I said I had completed all trouble shooting by sky.

they have escalated the issue to another team, but from reading other comments on the community this seems to be a know issue and not just a new one.

[Daniel0210]

@Fayelouise2016 

The issue we've seen has mainly been customers moving over from O2. At least you know it's being investigated. 

[Fayelouise2016]

Tesco Mobile uses 02 and this maybe the issue. I would have thought if this was a previous issue then a fix would be in place 

[Daniel0210]

@MA2001 

To save duplication I have merged your post into a thread already discussing this topic. 

[Fayelouise2016]

Any update on this, I have the same issue

[Clareridds]

Hi @Fayelouise2016, 

I'll look to get some more information for you regarding this issue. I need a few more details from you please to get this started. 

Can you list all banks, websites, organisations and gov websites etc that you are trying to access where a passcode is needed and I can pass these onto a techincal team to look into? 

Thank you,

Clare

Community Manager

[Clareridds]

Hi @MA2001 

I'll look to get some more information for you regarding this issue. I need a few more details from you please to get this started. 

Can you list all banks, social media platforms and which university organisations etc that you are trying to access where a passcode is needed and I can pass these onto a techincal team to look into? 

Thank you,

Clare

Community Manager

[Daniel0210]

@Clareridds 

Hi Clare, there's another thread ongoing concerning this issue

https://helpforum.sky.com/t5/Sky-Mobile/Not-receiving-OTP/td-p/4229611 

[Fayelouise2016]

HSBC UK

Santander

Gov.com

Whats app

Amazon

Tesco Mobile.

NHS website

Microsoft verification

i can not set up any of my apps without this info.

[Clareridds]

Thanks @Daniel0210 - will also share this information with our tech team 👍

[MA2001]

Hi,

it is Barclays and my university organisation (the university of south wales), also Snapchat, Facebook and I suspect many more that I haven't yet tried.

ideally I need this sorted out by Monday, because my cooling off period ends on Saturday next week and if this issue is not resolved I will unfortunately have to terminate the contract and go back to my old provider 

[Daniel0210]

@Clareridds 

Thanks, I'll put a covering post in the other thread. 

[Daniel0210]

The Community Management Team have been made aware of this issue, and another thread on the same problem, and it's being passed to a Technical Team. 

[FV1959]

I am having the same problem, I ported over from O2 and kept my number and am on the phone to Sky about it as I am writing this.  So far they have not been able to find the fault which I am not happy about.  I have phoned them three or four times before but they say they have escalated the problem up but when I phone back they tell me it's not been escalated.  If this is not resolved today I will go back to O2

[Fayelouise2016]

Snap, i am giving them untill the end of the day or i am going back, i was told it was not esculated and then i was told it was. 

I am not filled with confidence i must say.