No Mobile Signal while abroad

[NickSollie]

Hi I arrived in Tenerife yesterday initially my IPhone 14 Pro connected to the Orange network out here but after a few hours it changed to no service with no warning. I don't have a second phone which I can use and this is the first time this has happened while I have been aboard in Europe. I have tried all the tips that are on the troubleshooting page. Can anyone please assist with this issue

Manager note: updated thread to affect current issue with not being able to use data abroad

[Kieran36]

I have tried every single step that was shown to me online. I have changed all the settings everything is fine but my phone still says no signal. I have got signal for 2 minutes and I managed to send one text message in that time but I have not received the welcome message from sky. I do not know what else to do and I would like to have my mobile data working here for safety measures. I have had the exact same issue in Tenerife in 2023. I had to have my boyfriend hotspot me the whole vacation so I can access basic things like google maps. 

any help with this would be appreciated.

[ogtravl]

Hi. Is anyone else experiecing issues with roaming in dubai? It was find till yesterday. Today, if I disable the Sky SIM and renable it, the phone briefly connects to the local provider and disconnects immediately with no service.

Last time this happened, it was global issue with sky roaming.

Would greatly appreciate any help. 

Cheers

V

[PandJ2020]

Checked your spendcap?

[ogtravl]

Hi. Yes, it's well under the spend cap.

[LaurenVinton]

I am in Gran Canaria. Have been since Fri and woke up this morning to no service!!

[Hanp12]

I also have no mobile signal in Tenerife starting this morning. I have been here since Saturday and it was working fine until this morning. I have an iPhone 12 

[Sarahmartine07]

Hello, I'm currently in Cyprus and received a welcome text message when I arrived and was able to send texts to family etc. I don't have a spend cap on my account. My husband has an apple iPhone and I have a Samsung. We can't send texts to activate the roaming passport plus and I've followed the steps on the sky mobile help such as ensuring the data roaming is enabled and looking at the access point names. But I can't call or text. And cannot receive calls or texts. Unfortunately it's quite urgent as I'm trying to contact my Mom to let her know I've had to go to the medical centre whilst abroad. She has a sky mobile sim. My husband and I are having the same issue. Very frustrating. If anyone can help, or make suggestions that would be much appreciated. Thank you.

[Charlie301]

Im in fuerteventura and woke up to no signal either this morning 

[caesarome]

Try setting a spend cap to see if that helps and also make sure your phones are set to abroad:

Apple:
Settings > Mobile Data > SIM Applications > Make sure this is set to Home.

Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.

[NickSollie]

Seems to be a wider issue than I thought, hopefully sky are looking into it

[caesarome]

@Kieran36 

There seem to be some issues at present with overseas roaming as similar reports are being made from people in other countries.

[Janine83]

I am on hoilday in amsterdam  with my mum for her birthday phone worked all day yesterday untill last night now just seyes emergency calls only.. unable to get help from sky as telling to call but .she can't call as no network she addee the passport .. now she is unable to do anything if she was alone  beyond a joke...can see other people's having issues with roaming in other parts of thr world on their holidays.. what is going on 

[AliAzad]

Hi thank you for looking into this for me,

My mobile number is (Removed)

My Handset is IPhone 15 Pro Max

My IOS version is 17.5.1

the issue is:

I arrived last week in Marmaris and everything worked fine I received my welcome text and the notice of the passport being set up, I had signal until approx 23:00 local time yesterday evening when the service dropped and it showed no service, I followed all the steps online however I still have No Service.

Moderator note: Removed personal details

[NickSollie]

I'm in Tenerife by myself luckily the hotel has WiFi so I could update my family that I was ok. Hope this is sorted soon