Cannot link Sky ID with mobile account

[caesarome]

@CJ1001 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

[TVMTaylor]

I've just received my new replacement sim and I am trying to activate it, I have tried to link my sky ID but keep getting the "

Whoops, there's been an error

Sorry, we are experiencing some technical difficulties, please try again later.

Go to My Sky homepage" error.

Can someone please help as I have been without access to my phone for 3 days and hoping to get this sorted?

[caesarome]

@TVMTaylor 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @CJ1001 and @TVMTaylor.

[FranNicho1]

Hi, I seem to be having the same issue when i try to link my account to activiate my new sim. Did anyone have a fix for this issue? Thanks

[caesarome]

@FranNicho1 

What issue are you having ?

[FranNicho1]

@caesarome 

When i tryto link my account i repeatedly get the following error message - i cant manage to get my sim activated due to this:

Whoops, there's been an error

Sorry, we are experiencing some technical difficulties, please try again later.

Go to My Sky homepage 

[caesarome]

@FranNicho1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @FranNicho1 an invite to chat.

[Loopyloo234]

I'm having same problem can anyone help?

[caesarome]

@Loopyloo234 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Loopyloo234 an invite to chat.

[Lisa-P1987]

We are still looking to help you @Loopyloo234 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Stout1]

What was actually done?

[Kev2003]

I am having the same issue, can someone please help.  It is my sons phone and he is currently abroad and I can't update his spending cap