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Discussion topic: Cannot link Sky ID with mobile account

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This message was authored by SimonT23 This message was authored by: SimonT23

Re: Cannot link Sky ID with mobile account

Hi, i have recently changed ny email address and have no ossue woth TV and broadband but cannot link mobile. Keeps coming uo with Whoops technical issue and try later have been trying for three weeks and two attempts by sky mobile techs trying too. They said to try you as seeing your messages you are the best. Pleeeeeaaaase help i cant transfer data as im despwrate and want to upgrade too and check bills its so annoying.

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@SimonT23 wrote:

Hi, i have recently changed ny email address


Do you use an email address as you login so the username ?

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This message was authored by SimonT23 This message was authored by: SimonT23

Re: Cannot link Sky ID with mobile account

I use the email address ive changed it to after phoning to update email due to no longer being able to access old email address. 

This message was authored by SimonT23 This message was authored by: SimonT23

Re: Cannot link Sky ID with mobile account

I have tried logging I through sky home page and MySky app and on either trying link account or activate sim by linking account on either way it's the same 

This message was authored by SimonT23 This message was authored by: SimonT23

Re: Cannot link Sky ID with mobile account

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This message was authored by SimonT23 This message was authored by: SimonT23

Re: Cannot link Sky ID with mobile account

No matter which way I try to link account I always get this message. Sky mobile team don't know how to fix it so recommend you as it happens often.

This appears after entering my surname, postcode and billing details to link account

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

I think you will need to call Sky again as you will need to talk to their ID team.

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This message was authored by Stout1 This message was authored by: Stout1

Re: Cannot link Sky ID with mobile account

Finally got mine fixed. It is only possible to link to my wife's ID as mine has the tv and broadband. Totally ridiculous but that's how it is. If you are happy to delete your original account they might be able to link it. 

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