Cannot link Sky ID with mobile account

[SimonT23]

Hi, i have recently changed ny email address and have no ossue woth TV and broadband but cannot link mobile. Keeps coming uo with Whoops technical issue and try later have been trying for three weeks and two attempts by sky mobile techs trying too. They said to try you as seeing your messages you are the best. Pleeeeeaaaase help i cant transfer data as im despwrate and want to upgrade too and check bills its so annoying.

[caesarome]

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@SimonT23 wrote:

Hi, i have recently changed ny email address

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Do you use an email address as you login so the username ?

[SimonT23]

I use the email address ive changed it to after phoning to update email due to no longer being able to access old email address. 

[SimonT23]

I have tried logging I through sky home page and MySky app and on either trying link account or activate sim by linking account on either way it's the same 

[SimonT23]

 

[SimonT23]

No matter which way I try to link account I always get this message. Sky mobile team don't know how to fix it so recommend you as it happens often.

This appears after entering my surname, postcode and billing details to link account

[caesarome]

I think you will need to call Sky again as you will need to talk to their ID team.

[Stout1]

Finally got mine fixed. It is only possible to link to my wife's ID as mine has the tv and broadband. Totally ridiculous but that's how it is. If you are happy to delete your original account they might be able to link it. 

[Markp4]

I'm having the same issues but mine says it's already been linked when it hasn't. And I'm having to ring up to get more data all the time. Can someone get it touch with me please 

[caesarome]

@Markp4 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Markp4 to chat.

[Lisa-P1987]

We are still looking to help you @Markp4 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[mungo37]

Hi,

I'm having a similar issue in that I cannot link a new Sky Id that has TV service to an existing Sky mobile account. 

Following the online help gives "Whoops an error occurred".  Funny, but not helpful.

I just want to unlink the exsiting account from the old Sky Id and link to a newly created one.  I tried to call, and was put through to the Mobile team but they are unable to help.

Help!

Thanks,

Mark

[caesarome]

@mungo37 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent mungo37  an invite to chat.