Cannot link Sky ID with mobile account

[Jackbn94]

I am trying to link my new Sky mobile account with my existing Sky TV account. Everytime I put in my details I get an error page.

"Whoops, there's been an error

Sorry, we are experiencing some technical difficulties, please try again later."

[caesarome]

@Jackbn94 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Lisa-P1987 · Accepted solution]

Update - Spoken to Jackbn94, after a quick check, and a setup link, the customer is all set 🙂

[nathan0101]

I'm getting the same and it's doing my head in, launched a complaint and heard nothing, not happy fed up with calling them

[Saxon18518]

I'm having the same issue as jackbn94 but I'm trying to link my sky ID to my sky mobile account 

[caesarome]

@Saxon18518 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to nathan0101.

[Addie15]

We have also sent an invite to Saxon18518. Thank you.

[Daz1171]

Getting the same issue. Just says there has been an error. Have tried the virtual assistant but this has been no help

[nathan0101]

Tell me about it, was given 3 different links which don't work I've given up on it

[caesarome]

@Daz1171 @nathan0101 

To get you some help with this I have escalated your posts to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Brodie2013]

I'm having the same issue. My sky says account has been linked but not showing on the account. This is my 2nd iPad and only showing the first one bought years ago. I can't activate my sim due to this

[nathan0101]

I got them to delete my account at old address and my sky I'd is linked to my account and it still don't work.

All this to activate a sim card, too stressful for me I've given up on it

[nathan0101]

So did I dude 4 times