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Discussion topic: Can’t make calls

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This message was authored by Carys411 This message was authored by: Carys411

Can’t make calls

Anyone else having issues making or receiving calls? When I dial a number I get silence and then a voice recording saying the number I've dialled is incorrect. There are 3 sky mobiles in our house and all have an issue. 


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This message was authored by Chloe-W22 This message was authored by: Chloe-W22 Answer

Re: Can’t make calls

Posted by a Sky employee

An update, we believe this is now fixed 🎊

 

I'll leave this thread open for a short while and then close for new replies. Please feel free to create a new post on the Sky Mobile discussion board if you experience any further issues.

Chloe-W22

Community Manager

 

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This message was authored by Alis This message was authored by: Alis

Re: Can’t make calls

Yeah it's the same here but only when try to I ring someone who's on sky we are having to ring anyone in sky via WhatsApp 

This message was authored by LJC1990 This message was authored by: LJC1990

Re: Can’t make calls

Having exactly the same issue here 

This message was authored by zxninja This message was authored by: zxninja

Re: Can’t make calls

Having exactly the same issue on both sky mobile.phones here but online, sky says they aren't currently experiencing any problems with the network.

This message was authored by Andone856 This message was authored by: Andone856

Re: Can’t make calls

Same issue here!

This message was authored by Sue7755 This message was authored by: Sue7755

Re: Calls not coming through

Yes me too no calls for 3 days tried all sky help suggestions still nothing 

This message was authored by sradgsxr This message was authored by: sradgsxr

Re: Can’t make calls

Same here , I can make phone calls to any other network except to another sky sim in my house hold . 

This message was authored by Laura3009 This message was authored by: Laura3009

Re: Can’t make calls

Same here. Can't make or receive calls 

This message was authored by James272 This message was authored by: James272

Re: Can’t make calls

Having a similar issue, when I call someone else, it says it's ringing but makes no ringing sound, same happens when they try to ring me. Originally it would cut the call straight away if I tried to call them, then I turned my phone off and back on and now it's doing that, 3 phones on sky mobile and only mine is doing it. 

This message was authored by batesy2000 This message was authored by: batesy2000

Re: Can’t make calls

Same here, a mast by us (Wednesbury) is apparently not working properly but then when  I was at work in Wolverhampton it wasn't working there either 

 

Something is up and Sky won't admit it

This message was authored by Nicki1980 This message was authored by: Nicki1980

Re: Can’t make calls

Same problem here! Four of us have sky mobiles and all taking 23-25 seconds to connect to then start ringing! Sky says no problem in the area! All have switched phones on and off and still same problem!

This message was authored by Shannon1826 This message was authored by: Shannon1826

Re: Can’t make calls

Having the same issue here, as is the other phones in my house who are with Sky. However, when checking the website for problems in my area apparently there are none. It has been this way for most of today for me. 

This message was authored by Sheryl4 This message was authored by: Sheryl4

Re: Can’t make calls

I was using my phone perfectly until just before 12pm this afternoon and I couldn't call out all I was hearing was silence at the other end. People tried to call me and it was saying my number is incorrect REALLY Sky. So by 4.30pm I called Sky (for some reason my phone was allowing me to call them) after being on hold for 31 minutes the phone cut out grrrrrrr I hate that so I called back and it disconnected me within 4 minutes,so I went to my brothers to call and when I got through the woman was a waste of time,she told me there was no problems in my area and my 5G was working fine so she went on to say I'll give you £10 of your next mobile bill and someone from the technical team will be in touch am still waiting on that call (maybe they can't get through either ha ha) joking aside it's not good enough SKY 

This message was authored by Allie53 This message was authored by: Allie53

Re: Can’t make calls

Hi yes I am, I can't ring my sister, if I do there's no ring tone but it says it's ringing

This message was authored by jC75 This message was authored by: jC75

Re: Can’t make calls

Yes same here in Aberdeen 

can't call any sky to sky mobile 

tried getting through to sky and can't get through keep getting cut off 

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