24 Aug 2023 08:26 PM
Kirsty - Thanks for this confirmation. Will Sky email customers when the eSIM is available as many will wantto switch to iPhone 15 and that has eSIM only?
25 Aug 2023 08:30 AM
THis is so strange. Sky Chat confirmed yesterday that the esim will be launched on 1st Sept. And now on this forum a Sky employee says it will not.
So I went onto Chat again this morning and asked for clarification. The operative went away to check and came back with this reply
"I would like to inform you , Sky will launch the E-sim by 1st of September and sky will notify all the customers in Uk who have sky."
So I guess we just wait until 1st Sept to see if it happens or not
25 Aug 2023 01:00 PM - last edited: 25 Aug 2023 01:04 PM
Posted by a Superuser, not a Sky employee. Find out more
In a business the scale of Sky Group it's entirely possible (indeed pretty much inevitable) that different bits of the operation will have access to different information, and that some of that information will be out-of-date.
25 Aug 2023 01:03 PM - last edited: 25 Aug 2023 01:59 PM
Posted by a Superuser, not a Sky employee. Find out more
@swindonpete wrote:
many will wantto switch to iPhone 15 and that has eSIM only?
That's still unconfirmed and will be until release: it's highly unlikely (although not impossible) that Apple would want to dent their outrageous profits by releasing shiny new hardware which couldn't be used in major markets, which is why the 14 was eSIM-only in the USA but not anywhere else.
29 Aug 2023 10:40 AM - last edited: 29 Aug 2023 10:41 AM
Posted by a Sky employeeHi @ShaneQPR
Unfortunately this is incorrect information and we have spoken to our team regarding this. Apologies for any confusion this has caused. Please be rest assured that Sky will offer eSIM in the future.
@swindonpete I am not 100% sure on this however once confirmed I will post on this thread.
Thank you.
03 Sep 2023 02:38 PM
Any update on this yet? Limits the handsets you can use with sky
03 Sep 2023 02:39 PM
Posted by a Superuser, not a Sky employee. Find out moreNot yet.
05 Sep 2023 01:44 PM
On the My Sky mobile app, the option to convert to E SIM is now there. I haven't tried it yet though.
05 Sep 2023 01:52 PM
Posted by a Superuser, not a Sky employee. Find out more
@FormerSmurf wrote:On the My Sky mobile app, the option to convert to E SIM is now there. I haven't tried it yet though.
So it is - I'd hold back until the dust settles.
05 Sep 2023 02:10 PM
Posted by a Superuser, not a Sky employee. Find out moreYes the option is now there and safe to use, good luck and please let us know of any issues.
05 Sep 2023 02:42 PM
05 Sep 2023 04:59 PM
Thank you for this update. I have not seen the link on mysky app as yet. I look forward to doing so.
05 Sep 2023 05:22 PM
Posted by a Superuser, not a Sky employee. Find out more@CBB1933 you can do it via https://sky.com/replacesim or in the app,
in the app do the following.
1. click mobile at the bottom.
2, click on the mobile number/name you wish to change
3. Select sim for the same mobile number/name
4. click on replace, convert, or activate sim or esim by clicking sim options belows.
5. click on replace or convert sim
6. select convert to esim.
Hope this helps.
05 Sep 2023 05:24 PM
All done and withour too much delay either. Took about 15 mins for email with PIN to arrive. Now using eSim on my iphone 14
05 Sep 2023 06:14 PM
Posted by a Superuser, not a Sky employee. Find out more@ShaneQPR thats good news, ive fed back about the delay, it shouldnt take that long to come through.
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