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This discussion topic has been answered Discussion topic: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

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This message was authored by: Daniel0210

Re: iPhone 17

Posted by a Superuser, not a Sky employee. Find out more

@Sarahhey64 

I've moved your post into the large thread discussing iphone 17 orders.


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NOTE: I only provide help on the forum boards and NOT via Direct Messaging. DMs are switched off

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Sky customer since 2001
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This message was authored by: Caro18

Order lilac iPhone 17

I ordered my iPhone 17 lilac nearly three weeks ago. I was told that it would take up to two weeks for my order. I'm wondering now what's going on. I'm really struggling with the battery life of my old XS Max so wondering how much longer I will have to wait for my new phone. 

This message was authored by: Sheep+1903

Re: Where is my order?

The Sky site tells you that if you have an issue with just about anything, try asking the community for help. I am guessing they do that so that they don't have to deal with you personally. You try asking the virtual help thing and it's useless. I'm understand it must be frustrating for people on the community when people, like myself, come on here asking silly questions. Sorry.

This message was authored by: caesarome

Re: Order lilac iPhone 17

Posted by a Superuser, not a Sky employee. Find out more

@Caro18 wrote:

I'm wondering now what's going on.


@Caro18 

The latest on your order should be found here:

 

https://www.sky.com/ordertracking

 

This isn't unusal has it happens every year with new iphone releases.

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This message was authored by: Mohammad20

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

I ordered my 17 pro max on the 25th of September was told it would come by the 11th of October still nothing I got the orange 256gb I'm still just on back order anyone know when I could be receiving it 

This message was authored by: GTuto

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

I had my pre order last 13/09/25 for an IPhone 17 pro max 256gb silver . Since then never heard anything  no updates no news just nothing . Been here in and out looking for some updated what's going on and all same boat frustration and disappointment. 
I've been sending numerous complaints via email and via WhatsApp just to have an updated of whether my order still there all in same explanation . Been  a month now since 13/09/25 until today just around 5pm I received a message/update in regards to my order and finally they have a date  that my order will be delivered 12th November that's another 3 weeks ++ of waiting . Oh dear !

This message was authored by: Catchpole1

delivery

hello i ordered iphone 17 on 28/9 and still no delivery date, can you please tell me when to expect item

This message was authored by: Chalky29

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Just had my first update. Ordered 26th September or max blue 256gb

email today to say thanks for your patience in bold and. good news as it will be delivered by 29th October. 
That  would make it a month and 3 days since ordered which I can live with. 
however I'm wondering how accurate this email is 

This message was authored by: Daniel0210

Re: delivery

Posted by a Superuser, not a Sky employee. Find out more

@Catchpole1 
As we’re customers we have no insight into current stock levels or any delivery timescales. The most up to date information (after credit checks are complete) on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.

As with every other year orders for the latest iPhone devices are likely to be further delayed due to supply and demand issues.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging. DMs are switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: ubzino

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

How did you get through to them on WhatsApp? 

This message was authored by: gstorey

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Just received my first communication in the My Sky app having ordered on day 1 of pre order (12th September)

They expect to have my 17PM Silver 256gb delivered by 12th November

Just the 2 months after ordering where i was expecting to receive it on launch day.

Im based in Ireland 

Communication at last! 

This message was authored by: Chalky29

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

For people who have had phones delivered. Was the email accurate when got it?

Over 2 weeks since ordered, now got email saying by 2 weeks today delivery.

has this been accurate or just another disappointment?

This message was authored by: Big_mac

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

I ordered with Tesco on 11/10/2025 in the evening and arrived 14/10/2025. 
should've cut sky out from the beginning. 

iPhone 17 pro max 256gb blue

 

i hope there will be some stick arriving for you guys soon but there are other options

This message was authored by: Lisa402

Re: new iphone 17 pro max order

I've ordered the iPhone 17 pro max 4 weeks ago still not heard anything 

This message was authored by: Daniel0210

Re: new iphone 17 pro max order

Posted by a Superuser, not a Sky employee. Find out more

@Lisa402 

I've moved your post into the large main thread discussing iphone 17 orders.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging. DMs are switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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