@Katriiona
Are you a new Sky Mobile customer ? If you are take a look at this link
https://www.sky.com/help/articles/understanding-my-bills
Otherwise have you made an unnecessary manual payment?
Have you checked the dates the two bills cover, and are they the same?
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NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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MERRY CHRISTMAS and a HAPPY NEW YEAR
