@Katriiona
Are you a new Sky Mobile customer ? If you are take a look at this link
https://www.sky.com/help/articles/understanding-my-bills
Otherwise have you made an unnecessary manual payment?
Have you checked the dates the two bills cover, and are they the same?
▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
