Sky go stopped working on Xbox series X

[TimmyBGood]

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@Kai40 wrote:

rather the goalposts have been moved without Sky telling anyone.

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It's their ball, so Sky can move the goalposts wherever they see fit.  As usual, though, they've done a poor job of telling customers.

[Pal57]

Hi,

I'm experiencing the same issue.

I have Sky Q Multiscreen on my bill, and that appears to be one of the requirements to continue having use of Sky Go on a console.

Can Sky contact me please to check this?

Thanks 

[Lisa-P1987]

Hi there JasSFC, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Dan+Rabin]

• Having the same issue, saying.

You can't use sky go on this device yet. You'll need a sky q multiscreen, sky glass whole home or sky extra subscription to access sky go on this device.'

Was working fine on Friday and now isn't working on my xbox series x. I have sky go extra on my last bill.

[Timbers]

I'm having this issue also what is the fix

[caesarome]

The  fix is to have multiscreen, while home or Sky Go Extra on your package so do you have any of these ?

[CBen23]

I am having the same issue, Diamond member 22+yrs on an old deal where I can see no option of getting Sky Go Extra.

Any ideas on how to check if I should be able to access Sky Go Extra?

[caesarome]

@CBen23 

Do you have multiscreen or if you have Sky Glass or Stream do you have the Whole Home package ?

[Timbers]

No I don't but it says I can add sky go to 3 devices

[Timbers]

I can't see anywhere that says sky go extra can't even see anything g about sky go normal other than the lady on the phone saying I can have 3 devices linked

[caesarome]

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@Timbers wrote:

I can't see anywhere that says sky go extra

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https://www.sky.com/help/articles/managing-devices-and-streaming-sky-go

Sky Go and Sky Go Extra customers can stream on two devices at a time.
Sky Q Multiscreen and Sky Glass/Sky Stream Whole Home customers can stream on four devices at a time.

[Dan+Rabin]

I had sky go extra on my last bill but has disappeared on my future bill. Didn't ask to be removed. Working fine on tablet and phone just not xbox series x

[Annie+UK]

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@Dan+Rabin wrote:

I had sky go extra on my last bill but has disappeared on my future bill. Didn't ask to be removed. Working fine on tablet and phone just not xbox series x

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You'll need it re-added to your account

[Dan+Rabin]

There is no option to add it to my account on the app or the website

[caesarome]

@Dan+Rabin 

You wil need to call Sky to get it added back to your account.