Sky go stopped working on Xbox series X

[caesarome]

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@caesarome wrote:

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@caesarome wrote:

Do you have multiscreen or Sky Go Extra on your account or are you a Sky Glass customer ?

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[Allan2901]

Hi. I dont have any of the services. I have sky glass and my only device for sky go is my xbox and phone. Phone works fine though?

[Allan2901]

Sky glass. 2 devices registered. Phone works fine but xbox doesnt anymore.

[Annie+UK]

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@Allan2901 wrote:

Sky glass. 2 devices registered. Phone works fine but xbox doesn't anymore.

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Yes that's right, see previous explanations and solutions in this thread

[Clareridds · Accepted solution]

Hi all,

Some clarification for those having issues here as there are a lot of the same questions. In order to watch Sky on a console you need to have ONE of the following as part of your subscription package:

• Sky Q Multiscreen, or, 
• Sky Glass Whole Home, or,
• Sky Go Extra

Check your Sky bill to see if you have the above. If you do have one of the above packages, but still not able to watch Sky on your console, please call Sky and it will be looked into, or we can escalate the issue to a Community Messaging team. 

You can also find information here-  TV from Sky on games consoles | Sky Help | Sky.com

Thanks,

Clare

Community Escalations Specialist 

[Gramarye]

Having this problem on my Xbox, 

Highly frustrated as it was working not long ago. All devices showing on sky go and nothing to say I can use them. All works fine on mobile and tablet. My subscription or products haven't changed so should all work as before.

I refuse to pay for multiscreen for the "luxury" of watching sky on an Xbox.

[Annie+UK]

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@Gramarye wrote:

Having this problem on my Xbox, 

Highly frustrated as it was working not long ago. All devices showing on sky go and nothing to say I can use them. All works fine on mobile and tablet. My subscription or products haven't changed so should all work as before.

I refuse to pay for multiscreen for the "luxury" of watching sky on an Xbox.

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There was a bug before, giving people console access that should not have had it, so people have had the service without paying the extra for console

[caesarome]

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@Gramarye wrote:

I refuse to pay for multiscreen for the "luxury" of watching sky on an Xbox.

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You can have Sky Go Extra on your account, and that can cost either £5 or can be free so give Sky a call if you want this added as they will look into the best way to get it added to your account.

[mattie99]

I have the same issue, cant get sky go after xbox update and I have sky go extra

[Annie+UK]

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@mattie99 wrote:

I have the same issue, cant get sky go after xbox update and I have sky go extra

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Phone Sky to get your account checked out

[Allan2901]

Hi Clare. I tried to call sky at the time and was around number 18 in the queue. And now ive just gone to check what subs i have but you are updating or maintaining the website so i cant check.

Has something changed in the polucy though? As i said all was working fine until a few weeks ago and my subscriptions changed. So either something is wrong/broken or youve changed the rules somewhere because my subscriptions same as it always was. Thanks

[caesarome]

Nothing has changed as it has always been a requirement that you need Sky Multiscreen, or Sky Whole Home or Sky Go Extra on your account but due to a bug the app has been working if you haven't had any of these on your account so with the latest version this buy has been fixed.

[Allan2901]

Thanks. Makes sense. But why does it work on phone but not xbox? Why do you need an upgraded subscription to watch on xbox but basic seems to work on phones? 

[Annie+UK]

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@Allan2901 wrote:

Thanks. Makes sense. But why does it work on phone but not xbox? Why do you need an upgraded subscription to watch on xbox but basic seems to work on phones? 

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Games consolse have more subscription requirements than other devices because they are used on TVs

[caesarome]

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@Allan2901 wrote:

But why does it work on phone but not xbox? 

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You do not need those 3 for a phone but you do for a gaming console.