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Discussion topic: Sky go stopped working on Xbox series X

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This message was authored by caesarome This message was authored by: caesarome

Re: Sky go stopped working on Xbox series X

Posted by a Superuser, not a Sky employee. Find out more

@caesarome wrote:

@caesarome wrote:

Do you have multiscreen or Sky Go Extra on your account or are you a Sky Glass customer ?


 


 

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This message was authored by Allan2901 This message was authored by: Allan2901

Re: Sky go stopped working on Xbox series X

Hi. I dont have any of the services. I have sky glass and my only device for sky go is my xbox and phone. Phone works fine though?

This message was authored by Allan2901 This message was authored by: Allan2901

Re: Sky go stopped working on Xbox series X

Sky glass. 2 devices registered. Phone works fine but xbox doesnt anymore.

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky go stopped working on Xbox series X

Posted by a Superuser, not a Sky employee. Find out more

@Allan2901 wrote:

Sky glass. 2 devices registered. Phone works fine but xbox doesn't anymore.


Yes that's right, see previous explanations and solutions in this thread

Annie  ( Please Note: I am Neurodivergent )
This message was authored by Clareridds This message was authored by: Clareridds Answer

Re: Sky go stopped working on Xbox series X

Hi all,

 

Some clarification for those having issues here as there are a lot of the same questions. In order to watch Sky on a console you need to have ONE of the following as part of your subscription package:

 

  • Sky Q Multiscreen, or, 
  • Sky Glass Whole Home, or,
  • Sky Go Extra

Check your Sky bill to see if you have the above. If you do have one of the above packages, but still not able to watch Sky on your console, please call Sky and it will be looked into, or we can escalate the issue to a Community Messaging team. 

 

You can also find information here-  TV from Sky on games consoles | Sky Help | Sky.com

 

Thanks,

Clare

 

Community Escalations Specialist 

Clareridds

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

This message was authored by Gramarye This message was authored by: Gramarye

Re: Sky go stopped working on Xbox series X

Having this problem on my Xbox, 

Highly frustrated as it was working not long ago. All devices showing on sky go and nothing to say I can use them. All works fine on mobile and tablet. My subscription or products haven't changed so should all work as before.

 

I refuse to pay for multiscreen for the "luxury" of watching sky on an Xbox.

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky go stopped working on Xbox series X

Posted by a Superuser, not a Sky employee. Find out more

@Gramarye wrote:

Having this problem on my Xbox, 

Highly frustrated as it was working not long ago. All devices showing on sky go and nothing to say I can use them. All works fine on mobile and tablet. My subscription or products haven't changed so should all work as before.

 

I refuse to pay for multiscreen for the "luxury" of watching sky on an Xbox.


There was a bug before, giving people console access that should not have had it, so people have had the service without paying the extra for console

Annie  ( Please Note: I am Neurodivergent )
This message was authored by caesarome This message was authored by: caesarome

Re: Sky go stopped working on Xbox series X

Posted by a Superuser, not a Sky employee. Find out more

@Gramarye wrote:

I refuse to pay for multiscreen for the "luxury" of watching sky on an Xbox.


You can have Sky Go Extra on your account, and that can cost either £5 or can be free so give Sky a call if you want this added as they will look into the best way to get it added to your account.

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This message was authored by mattie99 This message was authored by: mattie99

Re: Sky go stopped working on Xbox series X

I have the same issue, cant get sky go after xbox update and I have sky go extra

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky go stopped working on Xbox series X

Posted by a Superuser, not a Sky employee. Find out more

@mattie99 wrote:

I have the same issue, cant get sky go after xbox update and I have sky go extra


Phone Sky to get your account checked out

Annie  ( Please Note: I am Neurodivergent )
This message was authored by Allan2901 This message was authored by: Allan2901

Re: Sky go stopped working on Xbox series X

Hi Clare. I tried to call sky at the time and was around number 18 in the queue. And now ive just gone to check what subs i have but you are updating or maintaining the website so i cant check.

 

Has something changed in the polucy though? As i said all was working fine until a few weeks ago and my subscriptions changed. So either something is wrong/broken or youve changed the rules somewhere because my subscriptions same as it always was. Thanks

This message was authored by caesarome This message was authored by: caesarome

Re: Sky go stopped working on Xbox series X

Posted by a Superuser, not a Sky employee. Find out more

Nothing has changed as it has always been a requirement that you need Sky Multiscreen, or Sky Whole Home or Sky Go Extra on your account but due to a bug the app has been working if you haven't had any of these on your account so with the latest version this buy has been fixed.

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This message was authored by Allan2901 This message was authored by: Allan2901

Re: Sky go stopped working on Xbox series X

Thanks. Makes sense. But why does it work on phone but not xbox? Why do you need an upgraded subscription to watch on xbox but basic seems to work on phones? 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky go stopped working on Xbox series X

Posted by a Superuser, not a Sky employee. Find out more

@Allan2901 wrote:

Thanks. Makes sense. But why does it work on phone but not xbox? Why do you need an upgraded subscription to watch on xbox but basic seems to work on phones? 


Games consolse have more subscription requirements than other devices because they are used on TVs

Annie  ( Please Note: I am Neurodivergent )
This message was authored by caesarome This message was authored by: caesarome

Re: Sky go stopped working on Xbox series X

Posted by a Superuser, not a Sky employee. Find out more

@Allan2901 wrote:

But why does it work on phone but not xbox? 


You do not need those 3 for a phone but you do for a gaming console.

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