Sky go stopped working on Xbox series X

[Pillow24]

Hey,

Im having this same issue as well since the update;

"You can't use sky go on this device yet. You'll need Sky Q Multiscreen, Sky glass whole home or sky go extra" 

I also have a subscription and it's worked for years but stopped today.

Please help 🙂

[caesarome]

@Pillow24 

Which of these do you have:

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@Pillow24 wrote:

"You can't use sky go on this device yet. You'll need Sky Q Multiscreen, Sky glass whole home or sky go extra" 

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[Pillow24]

Good question; I can't actually tell! I assume sky go extra as  I've always watched it on sky go? I've got 4/5 different registered devices that I've used over the years so not sure why this Xbox has stopped unless sky have changed their packages maybe?

I'm also a platinum VIP member if that helps?

[Annie+UK]

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@Pillow24 wrote:

Good question; I can't actually tell! I assume sky go extra as  I've always watched it on sky go? I've got 4/5 different registered devices that I've used over the years so not sure why this Xbox has stopped unless sky have changed their packages maybe?

I'm also a platinum VIP member if that helps?

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Consoles used to have a TV from Sky app and have only recently changed to Sky Go, in moving to Sky Go they have change the subscription validation

[Pillow24]

Thanks for the reply! So what does that mean for my situation?

Not sure I understand the implication there in all honesty, sorry 

[Annie+UK]

Check you still have Sky go Extra or Multiscreen active on your account

[Pillow24]

Okay, thanks, I'll take a look.. any reason why it would have changed?

[Annie+UK]

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@Pillow24 wrote:

Okay, thanks, I'll take a look.. any reason why it would have changed?

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Many accounts  slipped through the net and were using TV from Sky without the require subscriptions, the new Sky Go app tries to fix this

[Pillow24]

Ah okay.. I can't see my subscriptions at the minute, trying to find the right page. 

sky go still works on my laptop with the latest update tho if that helps; just not this Xbox.

[caesarome]

The TV section of your bill should show if you have Sky Go Extra or Multiscreen/Whole Home subs in place:

https://www.sky.com/manage/bill/

[Annie+UK]

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@Pillow24 wrote:

Ah okay.. I can't see my subscriptions at the minute, trying to find the right page. 

sky go still works on my laptop with the latest update tho if that helps; just not this Xbox.

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It's a Sky Go Extra issue that is required for Consoles but optional for other devices

[Pillow24]

Ahh okay I think that may be it then.. this is all I have on TV

I've looked back through my bills and have never had any of those other subs though so not sure why it always used to work on xbox and still does on my laptop without the other subs? 

[caesarome]

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@Pillow24 wrote:

so not sure why it always used to work on xbox and still does on my laptop without the other subs? 

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As stated above by @Annie+UK Sky Go will work on a laptop without any further subscription required but to use the app on a console you have always needed Sky Go Extra but a fault with the app on the console has let people such as yourself use it without having Sky Go Extra on your account. There has been an update to that app that will now enforce this so now you will need to call Sky so they can look into the nest way of getting Sky Go Extra added to your account.

[Pillow24]

Well that's a shame but thanks to both of you for all the help, much appreciated!

Do either of you happen to know what sky go extra costs by any chance?

Hopefully can be added on as a perk for a diamond VIP customer or some such 🤞

[Annie+UK]

Diamond VIPs should get Sky Go Etra free, just call sky and see if you can get it added

Use the following link for contacting Sky: CONTACT

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)