Sky go stopped working on Xbox series X

[Annie+UK]

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@blueisthecolour wrote:

Sky Go has stopped working on my PS4 despite having SKy Multiscreen. Can someone look into this for me please?

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I have escalated your post to the Community Messaging Team

Check out the link below that explains the process
Escalating a post to a Sky expert

Note: you have 48 hours to reply once you have the invite (if you don't reply in time your invite will be automatically closed). Once you have replied you might have a little wait for a team member to get back to you

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @blueisthecolour.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Becb]

Hi Team,

I having the same issue as every one else on here.  I have Sky Go Extra, the latest app on my Xbox 1 console but since the last week it has stopped working, please can you assist?  I can view some live channels but not others. 

[caesarome]

@Becb 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Becb]

All fixed, need to update my Xbox Console, after which all was working fine!

[Clarke05]

I am having the same issue as the original post. My Xbox series X is new out the box today so having removed my old Xbox from the list of sky go devices and tried to sign in on this device I am still unable to move past the message to say I can't use sky go on this device yet. Please can you help

[pesda+cofi]

I'm back. I posted to this thread in June when Sky Go Extra disappeared from my account. It's happened again. Could some kind soul escalate me to the messaging team please?

many thanks  🙂

[Annie+UK]

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@pesda+cofi wrote:

I'm back. I posted to this thread in June when Sky Go Extra disappeared from my account. It's happened again. Could some kind soul escalate me to the messaging team please?

many thanks  🙂

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Done 👍

[pesda+cofi]

thanks @Annie+UK 

[Greenfingers001]

inviThanks for escalating this. We’ve sent @pesda+cofi  an invite to chat.

[Greenfingers001]

Update:

Spoke with @pesda+cofi and resolved issue, thanks again for the escalation have a great evening 🙂

[pesda+cofi]

Thanks @Greenfingers001 . All sorted now thanks to Carl at Sky.

Cheers

[TheStrongestEmu]

Hello, I cannot sign into Sky Go on my X-Box One. I can sign into Sky Go on my Samsung phone using the exact same Username and Password?

Please help as this is very frustrating.

[TheStrongestEmu]

All good now. I went to X-Box home and then back into the App. and it then just logged in automatically without me having to enter Username and Password. Weird........but cool.