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Discussion topic: Sky go not working on iOS

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This message was authored by: NJD16

Sky go not working on iOS

my sky go does not play anything on iPhone or iPad, all I get is loading screen nothing else. I have tried deleting, logging in and out, deleting the device from account, clearing cache and nothing works. Anyone have any fixes or solutions

 

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This message was authored by: caesarome

Re: Sky go not working on iOS

Posted by a Superuser, not a Sky employee. Find out more

@NJD16 

Have you tried rebooting your broadband router assuming both are connected to a WIFI network ?

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This message was authored by: NJD16

Re: Sky go not working on iOS

Yes I have tried that and reset it. If I connect via hotspot or 4g then switch it off and let it automatically connect to WiFi it will then play but not if I try and play live tv directly with WiFi

This message was authored by: cathy+greenwood

Re: Sky go not working on iOS

mines exactly the same.  works on 4G but not on full fibre internet provided through LIT.

It was working previously, and no help at all onle that i can see to correct it...

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