Sky Go won't open on my lap top - Windows based

[Leigh+Thomas]

I've tried to open my Sky Go app three times now on my (Windows 10) based laptop. It used to work, and now it just sits there, with a 'update' message doing nothing, can anyone help please?

[Lisa-P1987]

Hi there @Leigh+Thomas , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[CaptainKurt]

I have the same issue - I've tried to open my Sky Go app three times now on my (Windows 10) based laptop. It used to work, and now it just sits there, with a 'update' message doing nothing, can anyone help please?

[Leigh+Thomas]

Hello Lisa

Thanks for your message, but I have received no private converstaion from the help team. I'm still having problenms with the Sky Go on my - windows based- lap top. I might have to uninstall and then restall  it for it to work?

Leigh 

[caesarome]

@Leigh+Thomas 

Do you not see the chat bubble as per the one in the image here:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[WedgeLeeds]

I'm having the samer issue. Do I need to register with the board to recieve assistance? Thanks

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[WedgeLeeds]

3 days and no bubble. Is this normal?

Cheers

[JB24601]

Same issue on my laptop.

I have get the "checking for updates" message

I have tried leaving it for a couple of hours, no success.

the only thing that seems to work is closing and restarting the app multiple times, can be up to 10 times.... then it seems to work..

Not great, when you compare the app to that of Netflix, Prime, and Disney

It means SkyGo is my last choice.

[WedgeLeeds]

Still no message

[JB24601]

Could someone from Sky please respond.

[TimmyBGood]

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@JB24601 wrote:

Not great, when you compare the app to that of Netflix, Prime, and Disney

It means SkyGo is my last choice.

---

Certainly, but that's not a realistic comparison.  For those global-scale companies their app is their only distribution method, and they resource it appropriately.  Go has always been a very minor sideline within the Sky product line-up, and Sky itself is a relatively small European-only operation.

[WedgeLeeds]

Come on Sky. This is ridiculous.

[JB24601]

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@TimmyBGood wrote:

---

@JB24601 wrote:

Not great, when you compare the app to that of Netflix, Prime, and Disney

It means SkyGo is my last choice.

---

Certainly, but that's not a realistic comparison.  For those global-scale companies their app is their only distribution method, and they resource it appropriately.  Go has always been a very minor sideline within the Sky product line-up, and Sky itself is a relatively small European-only operation.

---

I understand the relative sizes but surely its basic app functionality:

Check for update

Update found

Download

Install

Restart app

Check for update

NO update found

Start app

[JB24601]

It seems to have been fixed.

I'm very happy about that.