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Discussion topic: Sky Go won't open on my lap top - Windows based

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This message was authored by Leigh+Thomas This message was authored by: Leigh+Thomas

Sky Go won't open on my lap top - Windows based

I've tried to open my Sky Go app three times now on my (Windows 10) based laptop. It used to work, and now it just sits there, with a 'update' message doing nothing, can anyone help please?

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky Go won't open on my lap top - Windows based

Posted by a Sky employee

Hi there @Leigh+Thomas , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Lisa - Sky Tech Team Expert
This message was authored by CaptainKurt This message was authored by: CaptainKurt

Re: Sky Go won't open on my lap top - Windows based

I have the same issue - I've tried to open my Sky Go app three times now on my (Windows 10) based laptop. It used to work, and now it just sits there, with a 'update' message doing nothing, can anyone help please?

 

Leigh+Thomas
Topic Author
This message was authored by Leigh+Thomas This message was authored by: Leigh+Thomas

Re: Sky Go won't open on my lap top - Windows based

Hello Lisa

Thanks for your message, but I have received no private converstaion from the help team. I'm still having problenms with the Sky Go on my - windows based- lap top. I might have to uninstall and then restall  it for it to work?

 

Leigh 

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go won't open on my lap top - Windows based

Posted by a Superuser, not a Sky employee. Find out more

@Leigh+Thomas 

Do you not see the chat bubble as per the one in the image here:

 

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by WedgeLeeds This message was authored by: WedgeLeeds

Re: Sky Go won't open on my lap top - Windows based

I'm having the samer issue. Do I need to register with the board to recieve assistance? Thanks

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Sky Go won't open on my lap top - Windows based

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by WedgeLeeds This message was authored by: WedgeLeeds

Re: Sky Go won't open on my lap top - Windows based

3 days and no bubble. Is this normal?

 

Cheers

This message was authored by JB24601 This message was authored by: JB24601

Re: Sky Go won't open on my lap top - Windows based

Same issue on my laptop.

I have get the "checking for updates" message

I have tried leaving it for a couple of hours, no success.

the only thing that seems to work is closing and restarting the app multiple times, can be up to 10 times.... then it seems to work..

Not great, when you compare the app to that of Netflix, Prime, and Disney

It means SkyGo is my last choice.

This message was authored by WedgeLeeds This message was authored by: WedgeLeeds

Re: Sky Go won't open on my lap top - Windows based

Still no message

This message was authored by JB24601 This message was authored by: JB24601

Re: Sky Go won't open on my lap top - Windows based

Could someone from Sky please respond.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky Go won't open on my lap top - Windows based

Posted by a Superuser, not a Sky employee. Find out more

@JB24601 wrote:

 

Not great, when you compare the app to that of Netflix, Prime, and Disney

It means SkyGo is my last choice.


Certainly, but that's not a realistic comparison.  For those global-scale companies their app is their only distribution method, and they resource it appropriately.  Go has always been a very minor sideline within the Sky product line-up, and Sky itself is a relatively small European-only operation.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by WedgeLeeds This message was authored by: WedgeLeeds

Re: Sky Go won't open on my lap top - Windows based

Come on Sky. This is ridiculous.

This message was authored by JB24601 This message was authored by: JB24601

Re: Sky Go won't open on my lap top - Windows based


@TimmyBGood wrote:

@JB24601 wrote:

 

Not great, when you compare the app to that of Netflix, Prime, and Disney

It means SkyGo is my last choice.


Certainly, but that's not a realistic comparison.  For those global-scale companies their app is their only distribution method, and they resource it appropriately.  Go has always been a very minor sideline within the Sky product line-up, and Sky itself is a relatively small European-only operation.


I understand the relative sizes but surely its basic app functionality:

 

Check for update

Update found

Download

Install

Restart app

 

Check for update

NO update found

Start app

This message was authored by JB24601 This message was authored by: JB24601

Re: Sky Go won't open on my lap top - Windows based

It seems to have been fixed.

I'm very happy about that.

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