Sky go not working saying im restricted from my all devices

[CJ74]

JPom

Message posted on‎02 Dec 2025 11:21 AM

Hi @caesarome , you keep suggesting this like we have not spoken to Sky sooo many times. Hours and hours of phone calls. They cannot fix it. We are enjoying venting on here and hoping someone will eventually find out how to resolve. 

Well said 😊

[CJ74]

I have had this problem since early October, a number of other customers have also reported it on the forums.  I have spoken to Sky multiple times and get absolutely nowhere.  It seems to be at account level as the devices cannot be changed and I think Sky Go is therefore not able to play content as it can't update the device being used.

Sky have suggested they are working on it but my breath is not being held.

[Truckerzako]

Thanks, yes had same issues myself with sky last one being today to which they said will be sorted by 7 days. Also questioned that the tech team are paid to know these things being there job and if they don't find them out. Maybe time to think about leaving them.

[pfmk]

Do Sky actually read these messages ????

Multiple people are having problems with sky go so it must be something that they can fix rather than an indivdual problem. 

[swfeathers]

Jumping on this thread to say I've had exactly the same experience. Sky Go suddenly stopped working on all my devices. Tried all sorts of troubleshooting, no change. 'Manage devices' is not working so can't troubleshoot it that way.

Interestingly I can still stream successfully through the Sky Sports app on iOS.

[Lav5]

Because of a technical issue, you cannot watch this channel. Please try again later. 

This error message comes up on any channel in sky go. I have done all the usual rests and reinstalls and nothing has worked. Please help 

[shanehoban]

When trying to watch sky sports on the sky go app it says I do not have a subscription, I do and can watch on the sky q box. Technical team said they know about the issue and it is affecting other people also. They have said that it may take up to 10 working days to sort it out. I have to say the service from sky is getting worse. I subscribed to tnt sport in July and it took them over 3 months to sort out the HD channels on my subscription. Cancelled sports today, not paying for something that I'm not getting the full benefit from. 

[pfmk]

So i went on the online chat with an agent. Same excuses , re-install, sign in/out. Which we have done on multiple occassions. This was at 20:20 and then several chats later. They then said hold on they are transferring me to a sky go expert at 20.45. So i wait. Then i try andchat to them and hey presto, they are closed for the day and they will get back to me for tomorrow. Unacceptable.