Sky go app issue

[gypsyroadhog]

Hi all

unsure what's going on with the Sky Go app, wife's has 5 icons along the bottom with Q in bottom right corner, App Store shows this too yet mine only has 4 icons with no Q showing. 
deleted app and reinstalled but still not showing

any help would be appreciated 

 

[caesarome · Accepted solution]

@gypsyroadhog 

It appears your device is not connected to

your Sky Q box so in the settings on the Sky Go app is the connection to it turned on ?

[gypsyroadhog]

Hi

Got home last night and when opened app there was a notice on asking about network location, so activated that and it appeared 🤦‍♂️

appreciate your reply, many thanks 

[LWCW_5]

Hi. My Sky Go app has done the same thing.

The icon was there. But every time I clicked it I got a "cannot connect to sky Q box".

I googled why won't Sky Go connect to box and it adviced to delete and reinstall the app. 

When I have reinstalled the icon is missing! 

The 'connect to Sky Q box' is on in settings so I am lost.

Any help would be great.