Sky Go quits unexpectedly (MAC)

[redangel1986]

I was experiencing the same thing, happened randomly a last week. I've tried uninstalling and reinstalling, still nothing works!!

[DM2626]

Using Sky go for years from same imac laptop.  always worked.  Recently when I try to open the app it briefky appears and then disappears.  basically does not launch.  I deleted app and downloaded again - same issue.

any suggestions?

[caesarome]

@DM2626 

I have moved your post to the topic at hand where as you can see some advice has been posted by Sky.

[DM2626]

Thanks for moving the post but unfortunately after updating software the same problem exists.

Can any one at @Sky  suggest anything.  It has happened to many people

[andybcole]

Same for me, this seems to be a common issue, after the May update it no longer works for some Mac users and the same error message. Tried a completely clean install and still no joy.

[Fedepr]

i have a macbook mid 2012 , os catalina, same problem here, crash on launch since may update. tried to boot in windows mode, here sky go for windows starts but crashed as soon as the stream begins

[HerbertLackner]

Same issue, app won't start at all. Filled out the online form...

The app was never on par with other streaming services - too much processor load, many crashes, poorly programmed (audio switching from headset to inear? Quit the show, restart...)

Hope you get that running again, but thanks to Netflix, Paramount, Amazon & Disney not a big loss at all... live TV runs on the big screen!

[Fedepr]

here my workaround , but it's not quite an easy solution - it needs to be fixed. just for the meanwhile...

https://helpforum.sky.com/t5/Sky-Go/sky-go-app-won-t-load-WINDOWS/m-p/4701293#M136826

[Rozhawk]

Same issue for me. Worked fine yesterday and then a mac update. Since then it doesn't matter how often i uninstall it, clear folders etc, and then reinstall, restart laptop etc. Still comes up with the same message saying 'SkyGo quit unexpectantly'. Doesn't matter how i react to that it doesn't let me open the app.

Fix asap please!!!!

[BabelFish]

Please don't forget to register your issue on the form, (Link below)

https://forms.office.com/e/ctX61UZaeq

One of the community leaders is trying to get us a resolution and I guess the more they have the better our case for getting it sorted asap.

[HerbertLackner]

Did that already, thank you!

[Wellington92]

Same problem

[ByanLaguna]

I am having the same problem and followed the steps suggested above to remedy the situation. Having done so, I went to download the Sky Go app again as stipulated only to find it seems to have disappeared from the Apple App Store. Is this because it is not working???

[MarkGoldsmith]

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@ByanLaguna wrote:

I am having the same problem and followed the steps suggested above to remedy the situation. Having done so, I went to download the Sky Go app again as stipulated only to find it seems to have disappeared from the Apple App Store. Is this because it is not working???

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For MacOS you have to download it from the Sky website.

[ByanLaguna]

@MarkGoldsmith Thanks for that - it is so long since I last downloaded the app, I had forgotten that!