Sky Go macOS app does not open after latest update.

[SimonB1]

NOT Fixed on OSX 10.13.6 High Sierra, Intel MacBook Pro mid-2015.

Following the reports of a new update fixing the issue, gave it a try.

Launched existing 23.5.1 version of SkyGo and allowed it to download the update (I've previously been working around the issue by disabling Internet connection before launch to prevent update of SkyGo).

It downloaded SkyGo 24.1.3-3 into Users/.../Applications as usual, launched itself in order to move itself into the final destination of /Applications - icon bounced in the Dock a couple of times and disappeared.

Exactly the same symptoms as experienced previously.

Exactly the same errors in the system.log as previously.

Aug  3 12:57:09 ra Sky Go[34225]: dyld: lazy symbol binding failed: Symbol not found: ____chkstk_darwin
	  Referenced from: /Users/sb/Applications/Sky Go.app/Contents/Resources/app.asar.unpacked/node_modules/@qgo/ffi-napi/build/Release/ffi_bindings.node
	  Expected in: /usr/lib/libSystem.B.dylib
Aug  3 12:57:09 ra Sky Go[34225]: dyld: Symbol not found: ____chkstk_darwin
	  Referenced from: /Users/sb/Applications/Sky Go.app/Contents/Resources/app.asar.unpacked/node_modules/@qgo/ffi-napi/build/Release/ffi_bindings.node
	  Expected in: /usr/lib/libSystem.B.dylib

Aug  3 12:57:09 ra Sky Go[34225]: dyld: lazy symbol binding failed: Symbol not found: ____chkstk_darwin
	  Referenced from: /Users/sb/Applications/Sky Go.app/Contents/Resources/app.asar.unpacked/node_modules/@qgo/ffi-napi/build/Release/ffi_bindings.node
	  Expected in: /usr/lib/libSystem.B.dylib​

Deleted the new one from Users/.../Applications, turned off Wifi, launched the old one still in /Applications and it fired up fine. Then re-enabled Wifi and hit the Home button in the app to view programs as normal.

The original issue of the update failing therefore remains, at least for me.

[phrobr]

Downloaded latest version (24.1.3-3)  from Sky website and is now working with MacOS 14.6.  Did not need to delete previous version.

[tagney12]

Tried and tried and still not working on 14.5

[boden01]

Downloaded the latest version from Sky the website on my Intel MacBook Pro running MacOS 14.6 and I am pleased to say it is now working.

[Dean200764]

MacOS Sonoma 14.5 was fine with Skygo app on M2 macbook 2023. But was being hounded to download latest MacOS update 14.6. So I did. Skygo crashes. no obvious fix. Sky, I pay you enough each month as it is. please sort it.

Can I restore my MacOS to previous version ????

[Dmlane]

I'm on Sonoma 14.6 on an M1 processor and had the same problem, but I downloaded and installed the latest version of Sky Go today, and it's fixed the problem for me.

[Orlandobecky]

Well In have lookn at all the replys and tried everything again, my skygo app went in to a loop and they I uninstalled everthing restarted my computer and guess what?

Back to squre one this is a bloody joke

I will be leaving sky once my subs are up as virhin media offer an app that works and after being with sky for over 15 year fell relly let down.

[tagney12]

Sky Go on 14.5 wasn't working so I uprlgraded to 14.6, did all the deleting, rebooting and reloaded but same message about cannot connect (001)

iI give up! Spent hours and no more. 

[thegreenster]

HELP PLEASE 
I have new MacBook Air M3 Sonoma 14.6

When i run SkyGo installer - Blue line gets to end - then disappears

+ Sky Go has not installed - Not in Apps not found via Spotlight

I have Spent MANY hours + am very cheesed off

[thegreenster]

Do i HAVE TO install Rosetta ?

[bellerby]

Confirm now working on Intel mac 2017 using OCLP to run Sonoma 14.6.

[LimeJelly]

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@thegreenster wrote:

Do i HAVE TO install Rosetta ?

---

If you have previously installed a non-native Apple Silicon (ARM) app it will already be installed.

If you haven't (or don't know if you have) MacOS will automatically prompt you to install Rosetta 2 when you launch a Intel (X64) app for the first time.  

So yes, you need to have it (it is an emulator that enables an X64 app to run on your machine), but ALL you need to do is install it when/if it prompts you to.  If it doesn't prompt you, you probably already have it installed.

[LimeJelly]

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@thegreenster wrote:

HELP PLEASE 
I have new MacBook Air M3 Sonoma 14.6

When i run SkyGo installer - Blue line gets to end - then disappears

+ Sky Go has not installed - Not in Apps not found via Spotlight

I have Spent MANY hours + am very cheesed off

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Sky Go App does not install into Applications folder that you will see in Finder, it will be installed in the folder Path: /Users/*/Applications (where * is your user name)

Have you re-downloaded the installed after 3rd August? as there is a new version.

[Simon2003]

Sky go is now working on MacBook Air M3 I redownloaded the sky go app from sky website today 

it downloaded and installed with no issues 

[thegreenster]

Do you already have Rosetta installed?