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Discussion topic: Sky Go macOS app does not open after latest update.

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This message was authored by JJ311 This message was authored by: JJ311

Re: Sky Go macOS app does not open after latest update.

Not sure if sky have fixed the issue, my sky kept quitting an not installing after sonoma 14.6 update, tried all the things in the previous posts but tonight i cleared my safari cache and tried again and is not installed and working again 

This message was authored by JJ311 This message was authored by: JJ311

Re: Sky Go macOS app does not open after latest update.

Edit it was meant to say sky go is now installed and working after deleting old files and safari cache on sonoma 14.6 

This message was authored by darbysth12 This message was authored by: darbysth12

Re: Sky Go macOS app does not open after latest update.

Whisper it.It seems to be fixed.

 

This message was authored by Kerching This message was authored by: Kerching

Re: Sky Go macOS app does not open after latest update.

Nope not working for me - and yes i did try the clear Safari Cache and reinstall.

This requires an update by SKy

This message was authored by tintin This message was authored by: tintin

Re: Sky Go macOS app does not open after latest update.

Not sure how much clearing the Safari cache helps but can confim that I did this, deleted the app and support files, rebooted, and re-installed Sky Go and its now working me again on 14.6 (M2 MacBook Air).

This message was authored by trentacles This message was authored by: trentacles

Re: Sky Go macOS app does not open after latest update.

Sky Go is now working for me...intel mac user.

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky Go macOS app does not open after latest update.

Posted by a Superuser, not a Sky employee. Find out more

Indeed does seem to look like it is fixed on Sonoma 14.6 if you download and install the latest version of Sky Go from https://www.sky.com/pages/sky-go/download-the-app or via the direct download link of https://desktopclient.ott.sky.com/skygodesktop/GB/SkyGoInstaller.zip 

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by Claire520 This message was authored by: Claire520

Re: Sky Go macOS app does not open after latest update.

Sky Go app now working (relief!).  For the record the problem also affected MacOS Monterey 12.7.6.  Thanks to Sky for fixing it.

This message was authored by fguida This message was authored by: fguida

Re: Sky Go macOS app does not open after latest update.

Thank you very much@JJ311 

 

I’ve emptied the Safari cache, uninstalled Sky
Go and I did the reboot.
I then downloaded the installer from Sky’s website and now SkyGo is working.
I have a MacBook Air M2 2023 with MacOs 15

 

 

This message was authored by LimeJelly This message was authored by: LimeJelly

Re: Sky Go macOS app does not open after latest update.

Fixed for me also.  I had the problem only after updating to MacOS 14.6.

I removed the old Sky Go App (Version 24.1.3-2), went to the Sky Go App for Mac download page on the Sky website, and ran the new installer.  (Didn't reboot or clear safari cache as other thread suggests).

Sky Go installer ran and launched, now marked as version 24.1.3-2- 24.1.3-3.  Appears to be working fine for me now.

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky Go macOS app does not open after latest update.

Posted by a Superuser, not a Sky employee. Find out more

Yeah you shouldn't need to clear browser cache or run an uninstall just download from Skys website and it should install the latest version of Sky Go.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


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This message was authored by FifiFlowertot This message was authored by: FifiFlowertot

Re: Sky Go macOS app does not open after latest update.

Sky have finally updated the app - Get Info shows a new version of the installer (although still version 1.1.0) was created at 20:33 on Friday 2nd August

This message was authored by RichardBJ1 This message was authored by: RichardBJ1

Re: Sky Go macOS app does not open after latest update.

Blast, yes, Sonoma 14.6 M3 Max and the app now runs, but I have this error. PFE 9012.

Been on to customer support about this before and no help. Will start a new thread.

 

 

IMG_4368.jpg

This message was authored by Dmlane This message was authored by: Dmlane

Re: Sky Go macOS app does not open after latest update.

I've just downloaded the latest installer and everything works again on my MacBook M1 . I didn't uninstall the previous version first or do any cleanup.
Thanks Sky 😊

This message was authored by Pastisa This message was authored by: Pastisa

Re: Sky Go macOS app does not open after latest update.

Mojave 10.14 Is working. Just downloaded new app and installed. Finally. Happy. 

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