Sky Go desktop app not working Windows 11

[jh21347]

Everytime I try run the Sky Go app it crashes and closes. I have tried deleting every Sky related folder that has been recommended in the various other discussions (including everything in the bin) and restarting my laptop but the same thing happens. Can this please be escalated as I'm out of ideas?

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this chat now as the verification failed and we have not received further communication within the past 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[SkyGoNotWorking1]

Im having the same issue....for months now...tried everything in the community pages...no solutions or fixes from Sky...how long will this go on for, Sky ?

[Clareridds]

Hi @SkyGoNotWorking1 

I've escalated your post to the Sky Messaging team who will be in touch with you  via a blue or red chat bubble. This  will appear at the bottom of this page.

The link below explains how this chat works. Please note, it's not a live chat, so replies are not instant but do keep this page open and keep an eye out for it: 
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. 

Thanks 

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to chat.

[Physiodave]

I'm also having the same issue. Sky Go app installed. Splash screen loads and then closes.

Tried uninstalling and removing completely as mentioned on other posts but no luck.

Any help much appreciated

[bertskii]

I'm also having the same issue. Sky Go app installed. Splash screen loads and then closes.

Tried uninstalling and removing completely as mentioned on other posts but no luck.

Any help much appreciated

@Addie15 @Clareridds 

[Clareridds]

Hi @bertskii 

I've escalated your post to the Sky Messaging team who will be in touch with you  via a blue or red chat bubble. This  will appear at the bottom of this page.

The link below explains how this chat works. Please note, it's not a live chat, so replies are not instant but do keep this page open and keep an eye out for it: 
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. 

Thanks 

[Greenfingers001]

Thanks for escalating this. We’ve @bertskii sent an invite to chat.

[Addie15]

Update-We are closing this session now as this matter has been resolved. Please be advised, Citrix or VPN can interfere with how Sky Go operates, be sure to uninstall those if you have them on your device before you launching Go. Thanks.

[Ian+Ayris]

Hi, I'm also having the same issue here - it crashes on loading every time. have enabled in firewall, reinstalled etc etc. Please help!