Email issue

[Helen+morton]

I’m trying to login on my sky app but it keeps bringing up an old account name that's no longer in use. I don't receive emails for that old account but i do in the new one. I need of help 

[caesarome]

@Helen+morton 

Logout of the app.

If you left Sky and then returned after being away for a year then your account will have been closed as you have discovered so you will need to set up a new Sky ID to use.

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

Then log back into it with your new ID and password.