Ipad/ iPhone don’t show Sky Q recordings

[Display+name1]

No recordings appear in Sky Go on my iPad or iPhone. Considering closing account after 22 years. Not good enough. 

[best+of+the+best]

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@Display+name1 wrote:

No recordings appear in Sky Go on my iPad or iPhone. Considering closing account after 22 years. Not good enough. 

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Hi @Display+name1 recordings only show in Sky Go when you are on the same network as your Sky Q box.

If you want to watch recordings that are on you Sky Q box you have to download them before you leave home.

If you are at home make sure the connect to Sky Q box is toggled on in settings in the Sky Go app.

[caesarome]

@Display+name1 

You also need a multiscreen sub on your account before being able to view your recordings on your devices when at home.