Windows 11 Skygo Loads but then closes just displaying an empty window.

[preed78]

Today Skygo on my Windows 11 PC, fails to launch.

You launch the app, then a window appears (completely white) then closes after 3 seconds. Doesnt even display 'Checking for updates;.

Tried uninstall, reinstall.

Tried uninstall, delete folders in Appdata, reboot reinstall.

Nothing works.

It was working fine, however, for video editing reasons, I have enabled the IGPU on my i9 10900k. My main GPU is a RTX 3080.

But in windows task manager, windows is reporting that my Intel GPU as GPU0 and my RTX 3080 as GPU1.

I think, the app is trying to launch on GPU0 only to find no display output and so closes.

What is the command line option to force the app to lauch on GPU1?

[rethanon]

I've had this problem since beginning of July and reported on 8th July, hasn't been resolved yet...

[sean2766]

To everyone out there that is ahving issues with Sky GO out there. Yes you do have to uninstall Sky GO but when windows uninstalls it leave files behind.  This causes issues.

This is what you do 

Download a program called reno uninstal this will uninstal all the files.Makes sure you follow the uninstall process to the end and then go to ADVANCED IN RENO so you get all the files then empty you recycle bin this is PC fix. 

Then download the latest ver of sky go and install it and it will work. 

If you have any issues you can contact me  and i will help you. 

[sean2766]

My bad that program is called REVO uninstall not reno sorry its 4 am and i am tired 

Sorry

Sean 

[preed78]

Hi ya,

I followed you instructions to the letter.And when skygo launches, there is a window for it with a white back ground for around 5 seconds then it closes.

I tried your way twice and no go.

I would also like to add, when this problem started, I was using Revo to uninstall the software.

Like I say, I think what is happening is that as GPU 0 is the Intel and GPU1 is my Main GPU. When Skygo is trying to launch and it is defaulting to GPU0 to try and arm the copy protection of Chromium. As there is no display attached to the GPU0, the software can not enable the copy protection and then closes.

I have also tried reinstalling al the drivers for the GPUs in the system with zero luck.

As I stated, I think I need a command line command to add to the shortcut execution to tell it to run on GPU1 (which has both hdmi and displayport displays) instead of trying to run on GPU0 (which has no display attached.

Thanks for the thought tho.

[preed78]

Sorry, first line is ment to sau Skygo does not launch. Weird I can not edit posts in these forums.

[preed78 · Accepted solution]

Update: it is not a GPU issue. It is best if you are reading this. go to this thread.

https://helpforum.sky.com/t5/Sky-Go/sky-go-app-won-t-load-WINDOWS/td-p/4662369/highlight/false