Sky Go App for Windows 11 not working properly

[GwenBayston]

We have a new Lenovo IdeaPad Slim 3 computer, running Windows 11. When we try to use the Sky go app on the computer it does not work properly.

We can get the video playing but the the app will not let you go to full screen properly. The volume control stays on screen about halfway up, you cannot change volume, and cannot shut it down very effectively.

This is very frustrating, we have an old Lenovo computer, running Windows 10, the app works perfectly.

I have uninstalled, installed the App a number of times. I have also deleted all the downloaded files in Users/AppData/Roaming as well, a number of times, but the same issue continues.

[TBi]

I have the same issue on windows 11. Worked ok'ish on windows 10.

[lettice]

I tried Sky Go on my Lenovo IdeaPad Slim 3

Starts up ok, but after playing about a minute of any On demand it freezes.

Find when playing a live channel, cannot go back or change volume level.

It just again freezes.

Does this every time.

[Kent7oaks]

I have the exact same issue! Clearly a Lenovo issue with the Slim 3. I'm going to try and call customer support tomorrow

[mmm57]

I have exactly the same issues as the original poster. 

My PC is a Samsung Galaxy Book4 Edge running Windows 11 on ARM, I had assumed the issue was due to having an ARM processor but it would appear to be an issue with SkyGo and the latest version of Windows 11 which for me is Windows 11 Home 24H2.

I have tried various compatibility settings for ARM and it they appear to make little difference.

It would be good to know if Sky are looking at this issue, which appears to be affecting quite a few people.

[RFS123]

I've had this problem too and getting nowhere with Sky.  I've raised a complaint, provided all the details, and then nothing..

If you install Windows 23H2 first, and then allow Windows Update to upgrade to 24H2, it works.  But if you clean install 24H2 you get the problem.  New PCs which come with 24H2 pre-installed all have the same problem.

Please everyone,. if you have this problem, raise a complaint..   If everyone who has this problem does, then perhaps Sky will do something. I don't understand why Sky cannot fix this problem as it's so easy to reproduce. 

I've also seen that there's a new Skygo beta version -25.1.0.   Tried that and the problem is not fixed there either.