Sky Go App won't launch after Android Update

[Will221064]

Since Android UI 8.0 update, my Sky Go won't launch.

Deleted & Reinstalled ...but doesn't work. DEX not selected.

Message every time- "There was a problem starting the app. Error [-20190001]. Please restart the app and try again".

Any help greatly appreciated.

Thank you

[Brill+Gill]

Hi @Will221064, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141