No video, only audio - Desktop update 24.1

[benjaman+carpente]

3 pcs all the same same build same graphics same everthing 2 work one doesnt come on sky

[microcat36]

So new version of app out, same old problems as usual.

I take it Sky are just going to ignore this in the hope it will go away, you must know what the problem is as you know what the changes you made to cause a working program turn into a useless non working program for so many people.

Are you going to fix the problem or do your usual and ignore it in the hope it goes away, this has now gone on for months now.

[Daniel-F]

Hi all, 

Just reaching out to confirm if users are still experiencing this issue with Sky go on Windows?

Specifically, we are looking at when content is played, the screen is black and there is only audio.

Thanks,

[BrendanMD]

Taking months for reply.

Problem still exists and should be simple to resolve.

Someone posted killing one of the for sky go tasks undertaken ctl alt delete.

This allows video to work. So stop invoking this process as it causes the problem under windows 11.

[FastEddie1]

Yes it's still happening. 

And not only do I get a black screen with just audio, but it also locks my PC like this and I have to do a hard shutdown to get out of it !

[Mr+Slingsby]

No audio through sky. 

[Annie+UK]

Researt the Sky Go app

[kdp99]

With the 2 Nov updated, the problem is EXACTLY, as I described below, and thr work arround also still works.

https://helpforum.sky.com/t5/Sky-Go/Resolution-for-me-at-leat-of-Windows-11-sound-but-no-picture-iss...

[microcat36]

I take it that Sky are not going to do anything about this and are just going to ignore the problem.

I wish they would just say that they are just going to do their usual and just ignore this in the hope the problem will just go away.

It's terrible customer service and show's exactly how poor Sky have now become, take our money and deliver poor substandard software for as little money as possible, shame on you Sky 😒 

[TW_Mac]

Has there been any progress on this fault have installed latest installer from Sky with no success audio but no video?