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Discussion topic: Can’t Access Sky Q on my IPad

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This message was authored by: FA1953

Message posted on ‎17 Jul 2023 01:41 PM

Can’t Access Sky Q on my IPad

All of a sudden, can't connect to Sky Q Box from IPad. If I try to watch a program on my IPad, I get an error message 'Your sky content cannot currently be viewed in this country '  I'm in the UK!  Tried deleting the app and reinstalling but still does not work. Any ideas?

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎17 Jul 2023 01:52 PM

Re: Can’t Access Sky Q on my IPad

Posted by a Superuser, not a Sky employee. Find out more

Try rebooting your broadband router so it gets a new IP address, leave it off for 10 minutes before powering it back up, then wait a few minutes before trying again to use the Sky Go app on your iPad.

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Message posted on ‎07 Nov 2023 10:25 PM

Re: Can’t Access Sky Q on my IPad

If you have a VPN, try turning it off.

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Message posted on ‎09 Mar 2024 08:17 PM

Re: Can’t Access Sky Q on my IPad

This didn't work. 

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Message posted on ‎09 Mar 2024 08:19 PM

Re: Can’t Access Sky Q on my IPad

The iPad app is soo frustrating . Definitely a reason to leave 

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Message posted on ‎09 Mar 2024 08:21 PM

Re: Can’t Access Sky Q on my IPad

If you have a VPN check that the server is in the UK

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Message posted on ‎13 Nov 2024 08:29 AM

Re: Can’t Access Sky Q on my IPad

I kept having this problem. I eventually solved it. I switched off the connect to Sky Q in settings.  Then I re-booted the iPad and switched it back on.  Worked straight away.

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Message posted on ‎19 Nov 2024 07:20 PM

Re: Can’t Access Sky Q on my IPad

The turn off the sky go to sky q option and reboot iPad worked. Thank you

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