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25 Sep 2024 08:00 PM - last edited: 25 Sep 2024 08:24 PM
Posted by a Sky employeeHi Everyone
Thank you for bringing this problem to our attention. We are sincerely sorry about this issue.
Our engineers have been restoring service. If you continue to have problems, can you please unplug your TV/puck from the wall socket and plug it back in again please?
I'm marking this post as answered so that people get the most up-to-date information.
25 Sep 2024 08:00 PM
Itv seems to be fixed now.
25 Sep 2024 08:00 PM
Some of my channels are missing
25 Sep 2024 08:01 PM
it's about time Sky itself got their act together. It's not good enough. We pay a lot of money for our Sky subscription, it's about time you started paying back the money we pay for not providing a good service
25 Sep 2024 08:02 PM
25 Sep 2024 08:03 PM
I still get a blank screen for itv1. Tried rebooting it!
25 Sep 2024 08:04 PM
Just restarted but still no bbc news or sky news
25 Sep 2024 08:04 PM
I'm also getting this message on multiple channels and also black screen on others only a handful of channels are working, tried to phone but canceled the call after been on hold for almost 50 mins, I've been a sky glass customer since January 2022
25 Sep 2024 08:05 PM
Can't get Sky news or bbc news,it keeps saying you're not subscribed. now it won't even recognise them by using the mic switch,or programming the channel numbers on the remote.
25 Sep 2024 08:05 PM
ITV not working on sky glass, all other channels work, I can still view itv on sky go so I know it's not an account problem.
having to watch soaps in itv app.
25 Sep 2024 08:05 PM
I've now got GB news & BBC1 back. It's been an hour and nothing from Sky as to what the problem is or any apologies.
25 Sep 2024 08:05 PM
Not for me!
25 Sep 2024 08:06 PM
Same here. Can't watch MASH on Great! TV 😞
25 Sep 2024 08:06 PM
I've just turned off at the mains to restart....but still nothing!!
25 Sep 2024 08:06 PM
Would have been good to have earlier notification that there was a problem. As late as 7.45 SKY continued to say 'good service' when using the test screen. What a waste of an hour and missed what I wanted to see! pipwrite
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