Discussion topic: "Upgrade to Watch This...." Affecting a number of channels on Glass & Stream 25-09-24

This message was authored by: Kyle38 · ‎25 Sep 2024

My sky glass is only coming up with HD channels only. When I try to view anything I'm told I don't have an HD subscription and need to upgrade.

Totally gutted,Little Man has now missed In the Night Garden!!

This message was authored by: Annie+UK · ‎25 Sep 2024

I have moved your thread to a more appropriate forum

Annie ( Please Note: I am Neurodivergent )

My Sky Plus FAQ My Sky Glass/Stream FAQ

This message was authored by: JW6 · ‎25 Sep 2024

Me too.ITV,BBC 4 and GBNews so far.

Can view via SkyGo.But not on TV via puck.

Problems AGAIN?

This message was authored by: Jason+Golding · ‎25 Sep 2024

All these posts need to be merged. It's another outage, lots of us are suffering the same issue

Sky Stream x 2
LG C2 OLED 55inch
Sonos Playbar
Virgin 1 Gig
Virgin Stream Box
Xbox X
Apple TV 4K
Amazon 4K Firestick Roku 4K Google Chromecast

This message was authored by: Picture_freezer · ‎25 Sep 2024

I turned on tge Sky puck thus evening and could not watch BBC ONE EAST because of a subscription upgrade blocking message. Re booted tge puck now BBC ONE EAST has a blank screen but other Freeview channels work. Puck turned off and I amusing tge terrestrial aerial.

This message was authored by: markssmith · ‎25 Sep 2024

Same here. Did wonder at first if news was going behind a paywall but BBC News as well makes no sense... Anyone at Sky looking at this?

This message was authored by: mrpclee · ‎25 Sep 2024

I have just tried to watch Sky news, BBC news, BBC Parliament and GB NEWS but I am being told I need to upgrade my subscription. I go to "My Sky" and no option is given. These are standard Freeview channels so I certainly am not going to pay for them so it all seems most strange

This message was authored by: Redgates · ‎25 Sep 2024

When we select 101 we get an error message saying we need to upgrade. All other channels work fine.

This is as of 25th Sept 2024

This message was authored by: Jporch316 · ‎25 Sep 2024

@Clare7215 wrote:
I was watching GB news. My Sky Glass internet connection failed so had to reset box. Now it's saying I can't watch this Chanel without a subscription. It's free to watch so why the subscription?

Have you tried pulling the plug for a few minutes then plugging back in

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!

This message was authored by: Vivianno77 · ‎25 Sep 2024

It was fine until an hour ago.

I have reboot the puck with no joy, all other channels are fine.

This message was authored by: Jporch316 · ‎25 Sep 2024

@Redgates wrote:
When we select 101 we get an error message saying we need to upgrade. All other channels work fine.
This is as of 25th Sept 2024

Have you tried pulling the plug for a few minutes then plugging back in

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!

This message was authored by: Steph88xx · ‎25 Sep 2024

I have the same issue too

This message was authored by: kram61 · ‎25 Sep 2024

Same here it's also affecting GB News

This message was authored by: Jason+Golding · ‎25 Sep 2024

This is definitely another major outage. I am so loyal to sky, but this is getting crazy

Sky Stream x 2
LG C2 OLED 55inch
Sonos Playbar
Virgin 1 Gig
Virgin Stream Box
Xbox X
Apple TV 4K
Amazon 4K Firestick Roku 4K Google Chromecast

This message was authored by: robi0886 · ‎25 Sep 2024

Same issue but with quite a few other channels. Done all the restart stuff but no joy.

Discussion topic: "Upgrade to Watch This...." Affecting a number of channels on Glass & Stream 25-09-24

SkyGlass not working.

Re: Sky puck......cant watch itv? It says i need to upgrade?

Re: Itv1 is asking for a subscription to watch it on Sky Stream

Re: Sky puck......cant watch itv? It says i need to upgrade?

Being blocked from watching BBC ONE by a subscription upgrade message His to get rid of it?

Re: Can’t watch GB News as now apparently need a subscription

Sky stream wants upgrade to watch sky news

Cannot watch BBC ONE (101)

Re: Can’t watch GB News as now apparently need a subscription

Gb news on 509 wont come on.

Re: Cannot watch BBC ONE (101)

Re: I am told to watch this i need to upgrade my subscription when trying to watch sky showcase

Re: Sky stream requesting I upgrade to watch BBC 1. BBC 2 OK

Re: Itv1 is asking for a subscription to watch it on Sky Stream

Re: Gb news on 509 wont come on.

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