Why is the discovery+ ASKING ME TO UPGRADE WHEN WE ARE ON SKY GLASS AND ITS MEANT TO BE FREE.

[argonaut1967]

When I go into discovery + I activate its says you are now activated but still can't get anything it just say to upgrade my pass when it's meant to free.

[oldfella]

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@argonaut1967 wrote:

When I go into discovery + I activate its says you are now activated but still can't get anything it just say to upgrade my pass when it's meant to free.

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Hi @argonaut1967 

Are you trying to watch Discovery HD content without the Q HD monthly add on subscription ?

[Tim+Adams · Accepted solution]

Hi @argonaut1967 

Have you followed the instructions and activated the account?

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus

Getting asked to upgrade your pass?

Don't forget to activate your discovery+ account once you've signed up. You won't be able to log in to the app until you've done this, and might see a message asking you to upgrade your pass. Make sure you've followed all the instruction steps on our Subscribe to discovery+ article.

Thanks,

Tim

[BEDUTH]

Why do I have to buy a Pass to watch Discovery plus when it is supposed to be free.

[Tim+Adams]

Hi @BEDUTH 

Have you redeemed the offer and created an account?

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus

Thanks,

Tim

[BEDUTH]

Hi Yes I have a discovery acc , I can't see anything about redeem offer .

[DitzyCat]

I’m having the same issue. Driving me mad now. I've spent over half an hour trying to watch Disc+. I've done everything it says. I keep getting all the 'well done you're now able to watch it' spiel, but when I go to watch it STILL says upgrade to watch!! 🤬😭😭😭

[MarkGoldsmith]

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@DitzyCat wrote:

I’m having the same issue. Driving me mad now. I've spent over half an hour trying to watch Disc+. I've done everything it says. I keep getting all the 'well done you're now able to watch it' spiel, but when I go to watch it STILL says upgrade to watch!! 🤬😭😭😭

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If you login to discovery + via a web brower or an app on a phone/table, go to account what does it say under subscriptoin?

[Mistressd]

Are sky actually doing anything about this problem, or is it the same usual **bleep** of blaming each other for the problem while they do not actually give a **bleep** about the customers.@sky

[Chloe-W22]

Hi both @DitzyCat @Mistressd,

Sorry to hear you're having an issue with your Discovery+ app, we're aware of an issue at the moment affecting Glass and Stream customers who have recently moved from Sky Q. You may see on-screen messages even when logging in using the correct email address, the error messages may be:

• Contact your Provider to find out how to watch
• Upgrade to Watch - Sorry, this content isn't available with your current pass from your affiliate provider
• or, a Request for Payment Details

This is currently under investigation.

[Mistressd]

Under investigation ???? just unlink accounts and allow people to re register whats difficult about that ???

[DitzyCat]

I'm not a streamer or a Glass customer. Just a lowly Sky Platinum customer. I can't get discovery+ for love nor money. Please do something. 

[Chrisee]

@DitzyCat the issue referred to by Sky above is specific the Glass/Stream so wont affect customers withSky Q. I would call Sky to find out the problem in your case. There have been a series of issues aligning Sky accounts to Warber Discovery's account system not helped by a number of mergers and changes at the WD end. Most can be sorted out.

[Mistressd]

So another month goes by and still sky have done nothing. I am getting to the stage where I willjust sack everything which is shame after all theses years but obviously sky do not give a **bleep** about their loyal customers. 

[rd72]

I'm a sky q customer and I'm bieng asked to upgrade as well. Technical Team on the phone for an hour and still can't fix it...what's the issue