21 May 2023 12:59 PM
When I go into discovery + I activate its says you are now activated but still can't get anything it just say to upgrade my pass when it's meant to free.
21 May 2023 01:18 PM - last edited: 21 May 2023 01:19 PM
Posted by a Superuser, not a Sky employee. Find out more
Have you followed the instructions and activated the account?
https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus
Don't forget to activate your discovery+ account once you've signed up. You won't be able to log in to the app until you've done this, and might see a message asking you to upgrade your pass. Make sure you've followed all the instruction steps on our Subscribe to discovery+ article.
Thanks,
Tim
21 May 2023 01:08 PM
Posted by a Superuser, not a Sky employee. Find out more
@argonaut1967 wrote:
When I go into discovery + I activate its says you are now activated but still can't get anything it just say to upgrade my pass when it's meant to free.
Are you trying to watch Discovery HD content without the Q HD monthly add on subscription ?
21 May 2023 01:18 PM - last edited: 21 May 2023 01:19 PM
Posted by a Superuser, not a Sky employee. Find out more
Have you followed the instructions and activated the account?
https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus
Don't forget to activate your discovery+ account once you've signed up. You won't be able to log in to the app until you've done this, and might see a message asking you to upgrade your pass. Make sure you've followed all the instruction steps on our Subscribe to discovery+ article.
Thanks,
Tim
03 Jul 2023 12:06 PM
Why do I have to buy a Pass to watch Discovery plus when it is supposed to be free.
03 Jul 2023 12:08 PM - last edited: 03 Jul 2023 12:09 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @BEDUTH
Have you redeemed the offer and created an account?
https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus
Thanks,
Tim
03 Jul 2023 01:59 PM
Hi Yes I have a discovery acc , I can't see anything about redeem offer .
13 Feb 2024 02:23 PM
I’m having the same issue. Driving me mad now. I've spent over half an hour trying to watch Disc+. I've done everything it says. I keep getting all the 'well done you're now able to watch it' spiel, but when I go to watch it STILL says upgrade to watch!! 🤬😭😭😭
13 Feb 2024 02:44 PM
Posted by a Superuser, not a Sky employee. Find out more
@DitzyCat wrote:I’m having the same issue. Driving me mad now. I've spent over half an hour trying to watch Disc+. I've done everything it says. I keep getting all the 'well done you're now able to watch it' spiel, but when I go to watch it STILL says upgrade to watch!! 🤬😭😭😭
If you login to discovery + via a web brower or an app on a phone/table, go to account what does it say under subscriptoin?
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee
16 Feb 2024 10:58 AM
Are sky actually doing anything about this problem, or is it the same usual **bleep** of blaming each other for the problem while they do not actually give a **bleep** about the customers.@sky
20 Feb 2024 10:03 AM
Posted by a Sky employeeHi both @DitzyCat @Mistressd,
Sorry to hear you're having an issue with your Discovery+ app, we're aware of an issue at the moment affecting Glass and Stream customers who have recently moved from Sky Q. You may see on-screen messages even when logging in using the correct email address, the error messages may be:
This is currently under investigation.
29 Feb 2024 09:06 PM
Under investigation ???? just unlink accounts and allow people to re register whats difficult about that ???
01 Mar 2024 05:12 AM
I'm not a streamer or a Glass customer. Just a lowly Sky Platinum customer. I can't get discovery+ for love nor money. Please do something.
01 Mar 2024 09:22 AM
Posted by a Superuser, not a Sky employee. Find out more@DitzyCat the issue referred to by Sky above is specific the Glass/Stream so wont affect customers withSky Q. I would call Sky to find out the problem in your case. There have been a series of issues aligning Sky accounts to Warber Discovery's account system not helped by a number of mergers and changes at the WD end. Most can be sorted out.
14 Mar 2024 08:05 PM
So another month goes by and still sky have done nothing. I am getting to the stage where I willjust sack everything which is shame after all theses years but obviously sky do not give a **bleep** about their loyal customers.
03 Apr 2024 01:01 PM
I'm a sky q customer and I'm bieng asked to upgrade as well. Technical Team on the phone for an hour and still can't fix it...what's the issue