Discussion topic: Why can’t I get racing uk anymore ?

This message was authored by: Hookie1 · ‎25 Oct 2023

Why can’t I get racing uk anymore ?

This message was authored by: SKY1992bf · ‎25 Oct 2023

@Hookie1 Because it's not available on glass/stream. The channel lineup between Q and glass are different

https://www.sky.com/help/articles/tv-channel-list-sky-glass

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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This message was authored by: SKY1992bf · ‎25 Oct 2023

@Hookie1 Because it's not available on glass/stream. The channel lineup between Q and glass are different

https://www.sky.com/help/articles/tv-channel-list-sky-glass

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: TimmyBGood · ‎25 Oct 2023

@Hookie1

Racing TV is one of many channels without a presence on Glass/Stream

https://www.sky.com/help/articles/tv-channel-list-sky-glass#not-available

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Hookie1 · ‎12 Nov 2023

So my upgrade was a downgrade not happy

This message was authored by: Mark39 · ‎12 Nov 2023

@Hookie1 wrote:

So my upgrade was a downgrade not happy

Possibly, if you didn't check beforehand which channels were and weren't available.

This message was authored by: Hookie1 · ‎12 Nov 2023

If you upgrading you don't expect to lose channels v poor sky. I've upgraded my internet for this paying more getting less inexcusable by sky

This message was authored by: oj01 · ‎12 Nov 2023

@Hookie1 Glass isn't an upgrade on Sky Q. It's a different method of receiving TV aimed, primarily, at those who can't have a satellite dish.

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This message was authored by: Jon+Reeve · ‎12 Nov 2023

@Hookie1 wrote:
If you upgrading you don't expect to lose channels v poor sky. I've upgraded my internet for this paying more getting less inexcusable by sky

It sounds to me like it's your fault, not Sky's? People have got to start taking some responsibility for their TV choices and do their research properly.

This message was authored by: Hookie1 · ‎01 Jan 2024

As a diamond customer they offered it me so they new I had a dish. Stop the sucking up answer. It's co operate greed. Build the trust then rip you off

This message was authored by: Mark39 · ‎01 Jan 2024

@Hookie1 wrote:

As a diamond customer they offered it me...

It was your decision to accept though. You can't blame,Sky for that.

This message was authored by: Hookie1 · ‎01 Jan 2024

When you talk to them and they sell it as upgrade of course I do. However lesson learnt my fault for trusting sky are professional multi national company

This message was authored by: Hookie1 · ‎01 Jan 2024

Forgot to mention how did ppi turn out no difference in this discussion

This message was authored by: TimmyBGood · ‎01 Jan 2024

@Hookie1

PPI settlements were based on the companies being unable to demonstrate they had complied with financial product regulation to an extent which would stand up in court: that's not really the same as a difference in channel lineup between transmission platforms.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Hookie1 · ‎04 Feb 2024

Sorted got fire stick a solution better than not taking responsibility sky

This message was authored by: Cathy_Bong · ‎26 Jun 2024

When will this be rectified? Someone at Sky please answer.

Discussion topic: Why can’t I get racing uk anymore ?

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