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Discussion topic: Tv guide disappeared

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This message was authored by: Gdm3108

Message posted on ‎31 Mar 2025 05:00 PM

Tv guide disappeared

Tv guide disappeared 

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Avatar for AndrewF_UK
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This message was authored by: AndrewF_UK

Message posted on ‎31 Mar 2025 05:01 PM

Re: Tv guide disappeared

Posted by a Superuser, not a Sky employee. Find out more

Have you tried restarting @Gdm3108 ?

 

  1. Go to Settings
  2. System management
  3. Resets & updates
  4. Restart device
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Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.
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This message was authored by: Gdm3108

Message posted on ‎31 Mar 2025 05:04 PM

Re: Tv guide disappeared

Tried didn't work 

It's not recognising my account was working yesterday 😒 

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This message was authored by: AndrewF_UK

Message posted on ‎31 Mar 2025 05:05 PM

Re: Tv guide disappeared

Posted by a Superuser, not a Sky employee. Find out more

When you say it's not recognising your account could you clarify please? Is there a message on the screen that you could share please?

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Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.
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This message was authored by: Gdm3108

Message posted on ‎31 Mar 2025 05:10 PM

Re: Tv guide disappeared

  • So there's no tv guide. I tried watching a sky and it says I need to subscribe. Checked account details and all okay 
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This message was authored by: AndrewF_UK

Message posted on ‎31 Mar 2025 07:08 PM

Re: Tv guide disappeared

Posted by a Superuser, not a Sky employee. Find out more

I think you're probably best getting in touch with Sky as it's an account related thing and we don't have visibility of that. 

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Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.
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This message was authored by: SKY1992bf

Message posted on ‎31 Mar 2025 07:34 PM

Re: Tv guide disappeared

Posted by a Superuser, not a Sky employee. Find out more

@Gdm3108  I agree with @AndrewF_UK A call to sky is required, as its asking you to subscribe, having no tv guide is a standard feature of not having a subscription so something is amiss with your account somewhere 


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