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Discussion topic: Screen is smashed

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Avatar for Chloe214
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This message was authored by: Chloe214

Message posted on ‎31 Mar 2025 08:05 PM

Screen is smashed

My sky glass got damaged during a house move 

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Avatar for SKY1992bf
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This message was authored by: SKY1992bf

Message posted on ‎31 Mar 2025 08:08 PM

Re: Screen is smashed

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@Chloe214  You would have to claim on your house insurance and purchase another 


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Avatar for Jporch316
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This message was authored by: Jporch316

Message posted on ‎31 Mar 2025 08:10 PM

Re: Screen is smashed

Posted by a Superuser, not a Sky employee. Find out more
@Chloe214 wrote:

My sky glass got damaged during a house move 

Unless you have sky protect would suggest you could claim on your house insurance if you have contents with AD 

 

otherwise there are many on the used market relatively inexpensive..... 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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Avatar for AndrewF_UK
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This message was authored by: AndrewF_UK

Message posted on ‎31 Mar 2025 08:20 PM

Re: Screen is smashed

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If it was damaged by a professional moving company you might want to check with them if they have cover for damage like this. 

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Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.
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This message was authored by: TimmyBGood

Message posted on ‎31 Mar 2025 09:09 PM

Re: Screen is smashed

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@Chloe214 

 

You've owned the set from the moment the loan agreement completed: unfortunately all remaining outstanding repayments must still be made (or the balance paid off as a lump sum) on a broken device.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
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