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This discussion topic has been answered Discussion topic: Tv channels not loading

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Avatar for Juliet+C
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Message posted on ‎08 Oct 2025 09:20 PM

Re: No tv guide

Mine has disappeared too and channel not recognised - sky glass

 

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Message posted on ‎08 Oct 2025 09:20 PM

Re: Tv channels not loading

Use ipayer BBC app - it works

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Message posted on ‎08 Oct 2025 09:22 PM

Re: Tv channels not loading

Did you have to reboot again or did it all just start working again?

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Message posted on ‎08 Oct 2025 09:23 PM

Sky Glass tv guide missing

The TV guide has suddenly dissapeared. I have tried a soft reboot and a hard reboot but neither have worked. How do ibget the tv guide back
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Message posted on ‎08 Oct 2025 09:25 PM

Re: Sky Glass tv guide missing

Posted by a Superuser, not a Sky employee. Find out more

@Traceymay2025 There are some technical issues tonight which sky are aware of and investigating 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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Message posted on ‎08 Oct 2025 09:28 PM

Re: Tv channels not loading

This is not great says could be out for hours

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Message posted on ‎08 Oct 2025 09:28 PM

Re: No tv guide

Mine too.

 

Tried a soft reset. No change.

Tried unplugging the Sky Glass set. Waited 15 mins and the plugged back in. Still no TV guide

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Message posted on ‎08 Oct 2025 09:29 PM

Re: Sky Glass tv guide missing

Experiencing the same problem.  No tv guide.  Wireless puck and wired puck and neither are working. 

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Message posted on ‎08 Oct 2025 09:30 PM

Re: Tv channels not loading

Maybe they have been hacked 🤣

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Message posted on ‎08 Oct 2025 09:30 PM

TV channels not loading

Trying to go through TV listing's and alot of them waiting to find. And kicks me out
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This message was authored by: mikealanr

Message posted on ‎08 Oct 2025 09:30 PM

Re: Sky Glass tv guide missing

Posted by a Superuser, not a Sky employee. Find out more

Hi @UHD1+error+code 

 

The issue is / was sky's side not a local issue to you.

 

Service seems to be restoring. I can now see TV guide but not fully populated.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎08 Oct 2025 09:30 PM

Nothing working

Trying to go through TV listing's and alot of them waiting to find. And kicks me out
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Message posted on ‎08 Oct 2025 09:31 PM

Re: Sky Glass tv guide missing

Same here..... fingers crossed fix shortly so can watch the darts..... is there any compensation from sky if this happens.....

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This message was authored by: SKY1992bf

Message posted on ‎08 Oct 2025 09:31 PM

Re: No tv guide

Posted by a Superuser, not a Sky employee. Find out more

All, There are some technical issues tonight which sky are aware of and investigating 

 

if rebooting doesn't work then there is nothing else that customers can do until sky fix the issue


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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This message was authored by: mikealanr

Message posted on ‎08 Oct 2025 09:31 PM

Re: Nothing working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Spanishdodge73 

 

There was an outage skys side and a number of threads on the community re this. Service seems to have been restored for some users, but it may be intermittent.

 

MikeAlanR 

 

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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