TV needs resetting to router every time it is turned on

[Roy+Dearnley]

Bought Glass for one set and a puck for the other two. One works fine but the other needs to be connected to the router every time it is turned back on. Why is this happening?

[Fothergill1]

@Roy+Dearnley Welcome to the forum.  This sounds similar to what I experienced when I first got my Glass TV.  Every morning I said there was no internet connection.

I resolved this by going into Settings > System Management > Start up & Standby and I turned ON the Networked Standby Mode.  Also turn OFF the Overnight Power Saving.

Hopefully that will resolve the issue for you. 🤞

[Yves19]

My screen is stock like this with no options to do anything 

 

[Fothergill1]

@Yves19You would appear to have a different issue to the original poster but to get you some help I have escalated your post to the Sky Community Messaging Team who will send you an invitation for an online chat.

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed.  Note replies from Sky are not instant so you will need to regularly check the chat thread.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Yves19  an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[RaiJay]

I'm having the same issue. Was you able to get this resolved? Any tips?

[peter-marlow+1966]

Can you  connect  the tv to the router  with an ethernet cable?  If you  can thus might  stop it happening 

[RaiJay]

Hi Peter,

Thank you for your response.

I haven't got my new router yet, but I am now with BT, so I added my bt account. For some reason this is the error I got after saying I'm not connected. Maybe I have to wait for the router, so I can try the ethernet cable. That would be two weeks without tv (eastenders, really) *sobs* 

[peter-marlow+1966]

You should  ring b t